Global GSOC Security Operator – CCTV & Alarms Response

Pinkerton; Jersey City (NJ); On-site; USD 30,000 - 42,000; Full time

Job summary

Pinkerton is seeking a GSOC Security Support Operator assigned to a specific client to oversee monitoring and response to alarms across access control, security video, and alarm systems for high-priority global sites. The Operator will centrally monitor and dispatch responses following SOPs and support day-to-day GSOC operations.

You will maintain confidentiality, provide exceptional customer service to executives, vendors, and on-site staff, and work in a fast-paced environment with shifts that

Qualifications

• High School Diploma or GED with law enforcement, military, and/or two years of security operations experience.
• Knowledge of CCTV and physical access control systems.
• Organization and planning skills.
• Analytical, critical thinking, and problem-solving skills.
• Able to work with highly confidential information.
• Effective verbal and written communication skills.
• Serve as a positive and effective team member.
• Able to interact effectively at all levels of an organization and across diverse cultures.
• Client orientated and results orientated.
• Able to work in a fast-paced environment under multiple deadlines and competing priorities.
• Able to maintain confidentiality when dealing with sensitive information.

Responsibilities

• Represent Pinkerton's core values of integrity, vigilance, and excellence.
• Follow Standard Operating Procedures (SOP) to respond to alarms and effectively investigate the root causes of the alarm.
• Respond to alarms in a timely manner following the provided SOPs for various locations and incidents.
• Produce and disseminate security reports and alerts.
• Receive and respond to emergency and non-emergency calls from employees, vendors, law enforcement, on-site security officers, and automated alarm notification calls.
• Conduct CCTV video review to investigate alarms, incidents, and other safety/security events.
• Coordinate responses to incidents and alarm activations with internal and external teams.
• Provide exceptional customer service to a wide range of clients including senior executives to external vendors.
• All other duties, as assigned.

Skills

CCTV systems

Access control systems

Organization

Analytical thinking

Verbal and written communication

Team collaboration

Education

High School Diploma or GED

Tools

CCTV

Access control

Job description

Pinkerton is seeking a GSOC Security Support Operator assigned to a specific client to oversee monitoring and response to alarms across access control, security video, and alarm systems for high-priority global sites. The Operator will centrally monitor and dispatch responses following SOPs and support day-to-day GSOC operations.

You will maintain confidentiality, provide exceptional customer service to executives, vendors, and on-site staff, and work in a fast-paced environment with shifts that