GSOC Operator - Full Time

Security Industry Specialists, Inc.; Sunnyvale (CA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health, Dental, Vision

401k

Paid Time Off

Growth opportunities

Job summary

Security Industry Specialists, Inc. is seeking a dedicated SOC Operator to monitor and analyze security events across corporate locations worldwide. You will respond to alarms, coordinate with emergency services, and distribute advisories to mitigate risk.

The role requires a proactive approach and strong customer service orientation. The ideal candidate has at least an associate degree or 2+ years in security, with proficiency in PC and iOS, CCTV, access control, and alarm monitoring systems.

Qualifications

• Associate’s degree or two plus years work experience in military, law enforcement, government, or corporate security.
• Proficiency in PC and iOS hardware and software including word processing, data analysis, presentation, and mapping programs.
• General knowledge of security systems including alarm monitoring, electronic access control, and CCTV.
• Complete and maintain state guard certification as prescribed by presiding state law, and any client required certifications.

Responsibilities

• Monitor a wide range of security issues globally and report trends.
• Mitigate risk and inform field personnel of operational concerns in advance.
• Investigate alarms and respond by sending patrols or alerting Emergency Services as needed.
• Coordinate corporate response by distributing advisories and other communications.
• Follow procedures for managing issues from local incidents to global crises.
• Perform other related duties as required.

Skills

Team player

Customer service

Flexibility to work shifts

Education

Associate’s degree or 2+ years related security experience

Tools

Alarm monitoring systems

CCTV

Electronic access control

Word processing

Data analysis

Presentation software

Mapping software

Job description

About the role:The Security Operations Center (SOC) Operator is responsible for assisting company personnel in all concerns that pertain to safety and security for corporate locations around the globe. The individual will work in a Security Operations Center (SOC) environment and use a variety of tools that range from access control and alarm monitoring systems to various business intelligence sources, open source media, Internet, and in-house tools. The SOC Operator is required to detect, analyze, and alert others of any incidents, which may impact the client’s people, products, property, or brand image. The SOC Operator reports to the SOC Manager.In this role, your responsibilities will be:Conduct monitoring functions on a wide range of issues pertaining to global security such as petty and violent crime trends, disruptive protests, weather conditions, natural disasters, travel issues, reputational concerns, and socio-economic dynamicsEngage in proactive efforts to mitigate risk and inform field personnel of operational concerns in advanceInvestigate alarms and respond by sending patrol or alerting Emergency Services as neededCoordinate corporate response by distribution of advisories and other communicationsFollow procedures for managing a variety of issues, from minor incidents handled at the local level to global crisesPerform other related duties as requiredAs a candidate you must have:Associate’s degree or two plus years work experience in military, law enforcement, government, or corporate securityProficiency in PC and iOS hardware and software including word processing, data analysis, presentation, and mapping programsGeneral knowledge of security systems including alarm monitoring, electronic access control, and CCTVComplete and maintain state guard certification as prescribed by presiding state law, as well as all client requested certification; all documentation and fees are the responsibility of the employee unless otherwise notedMust be a dependable team player with business maturity and enthusiasm with the ability to deliver high level of customer serviceHave flexibility to work any shifts on any day of the week (Mon-Sun) and willingness to assist the team when neededWe offer:Health, Dental, Vision, and 401k for eligible employeesPaid Time Off including Sick/Safe TimeA dynamic and challenging work environment with opportunity for growthSecurity Industry Specialists, Inc. is an Equal Opportunity Employer