GSOC Operator

Crisis24; Tempe (AZ); On-site; USD 42,000 - 64,000; Full time

Job summary

Crisis24 is seeking a detail-oriented GSOC Operator in Tempe to monitor security systems, respond to alerts, and coordinate dispatch of officers. You will handle inbound calls, log events, and ensure swift, professional communication across teams.

The role requires strong multitasking, excellent written and verbal skills, and the ability to work a 24/7 schedule in a fast-paced environment. Background checks may be required.

Qualifications

• Comfort with monitoring security systems and responding to alerts.
• Strong verbal and written communication skills.

Responsibilities

• Proactively monitor multiple screens displaying security systems (access control, video management, intrusion detection).
• Acknowledge, assess, and prioritize daily security alerts and alarms quickly.
• Administer and troubleshoot security systems and report issues.
• Dispatch security officers and personnel per protocols.
• Log all security events and actions in the incident management system.
• Answer inbound calls from employees and security personnel professionally.
• Triage incoming service calls and redirect to appropriate teams.

Skills

Detail-oriented

Communication

Analytical thinking

Multitasking

Customer service

Education

High School Diploma

Associate or Bachelor's degree (preferred)

Tools

Video management system

Access control software

Security alarms

Job description

Who We Are Looking For

GSOC Operator must be detail oriented, have a strong aptitude in communication and analytical thinking when responding to events, as well as having a team first mentality. Daily responsibilities will focus on the monitoring of global events, camera and alarm monitoring, internal and external communications, and responding to alerts from a variety of security systems and tools.

What You Will Work On

• Proactively monitor multiple screens displaying various security systems, including access control, video management, and intrusion detection platforms.
• Acknowledge, assess, and prioritize all daily security alerts and intrusion detection alarms in a timely manner.
• Administer and troubleshoot security systems, ensuring they are functioning correctly and reporting any issues to the appropriate personnel.
• Dispatch security officers and other relevant personnel in response to alarms or security events, adhering to established performance criteria and protocols.
• Accurately log all security events, actions taken, and outcomes in the incident management system.
• Answer inbound calls from employees and security personnel, providing professional, helpful, and customer‑service‑focused responses.
• Triage all incoming service and support calls, redirecting them to the appropriate team or individual as needed.

What You Will Bring

• High School Diploma or equivalent required; an associate or bachelor's degree in a related field is a plus.
• Prior experience in a security, dispatch, or customer service role is preferred, but not required.
• Strong ability to multitask and maintain focus in a fast‑paced, high‑pressure environment.
• Excellent verbal and written communication skills.
• Proficiency in basic computer applications and the ability to quickly learn new software and security platforms.
• A strong sense of responsibility and a proactive, problem‑solving mindset.
• Must be able to work flexible hours, including nights, weekends, and holidays, as part of a 24/7 operation.
• Must be able to pass a background check.