GSOC Operator - Educational Institution

Allied Universal Technology Services; Richardson (TX); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical, dental, vision

Retirement plan

Paid holidays and vacation accrual

Job summary

Allied Universal Technology Services is seeking a Global Security Operations Center (GSOC) Operator for our Monitoring and Response Center (MaRC). The role monitors cameras, alarms, and access control, dispatches security personnel, and supports crisis and non-crisis events across offices and field teams.

The overnight shift (11pm–7am) is in-office, requires weekend work, and includes mandatory training. The GSOC Operator must communicate clearly, follow established protocols, and act with sound

Qualifications

• High school diploma or GED required.
• 3+ years in law enforcement, security, or military.
• 3+ years monitoring cameras, alarms, or dispatching in a security/critical event setting.
• Ability to identify problems and apply security procedures.
• Demonstrated initiative and ability to manage multiple assignments and deadlines.
• Proficient in Microsoft Office and written/oral communication; fluent in English.

Responsibilities

• Answer routine and emergency calls, monitor alarms, video, and access control per protocols.
• Dispatch security officers, ERT, facilities, police, fire, and EMS as required.
• Communicate and disseminate information to key partners with established channels.
• Escalate incidents to Shift Supervisor and leadership as directed.
• Report missing or inoperative equipment and systems.
• Respond to maintenance requests and ensure location policy compliance.
• Document and maintain detailed records of activities during shift.

Skills

Camera operations

Alarm dispatch

Security operations

Microsoft Office

Written & oral communication

English fluency

Problem solving

Multitasking

Education

High school diploma or GED

College degree in criminal justice (preferred)

Tools

Brivo

EagleEye

AXIS

DMP (Virtual Keypad)

Verkada

Job description

Overview

Company Overview:

Join Allied Universal® Technology Services, a global leader in transforming the security industry. We integrate advanced technology — video surveillance, electronic access control, alarm monitoring and augmented solutions with physical security to help people feel safe. Whether you’re an installation technician, service technician, engineer, or project manager, you’ll discover rewarding opportunities to grow your career as part of a valued team.

Apply today and be phenomenal—build a meaningful career while protecting what matters most through innovative security technology.

Job Description:

Job Description

Allied Universal Technology Services is hiring for a Global Security Operations Center (GSOC) Operator at our Monitoring and Response Center (MaRC). The GSOC Operator is responsible for using best practices to identify, analyze, and support all incidents that are either impactful or potentially impactful to business, assets, the brand and/or employees and visitors. This position is responsible for using established protocols and good decision making in taking actions and communicating information surrounding events and actions taken for those incidents to leadership as appropriate. The GSOC Operator will monitor cameras and various alarms/alerts, dispatch associated response personnel, and answer calls via telephone, operate access control technology, and provide general assistance to both employees and guests. The GSOC operator supports headquarters, branch/operating offices, and field teams as they prepare for, respond to, and recover from both crisis and non-crisis incidents and events of various types.

Pay: $18.50 per hour

Shift Available:

Overnight (11pm-7am)

This position may require working on holidays if they fall on your regularly scheduled workdays. This is a full time, in office role that requires weekends.

Mandatory Paid Training Schedule:Monday - Friday 8:00am - 4:00pm for the first two weeks

RESPONSIBILITIES:

• Answer routine and emergency calls, monitor traditional alarms, video and access control and provide general assistance according to customer specific protocols
• Dispatch security officers, emergency response teams (ERT), facilities, police, fire, and emergency medical service (EMS) personnel as required via telephone and/or email communications
• Communicate and disperse information, using established communication vehicles to key partners using best practices
• Escalating complaints and unusual/critical event information to the Shift Supervisor, Manager, and other leadership personnel as directed
• Report any missing, damaged, or inoperative equipment or communications, alarm, video management system, or other systems
• Respond to customer requests for maintenance, etc.
• Ensure compliance with all relevant policies and procedures for specific locations
• Document and maintain various forms of detailed records of activities and communications as they occur during the shift

QUALIFICATIONS (MUST HAVE):

• High school diploma or equivalent (e.g., GED)
• Minimum of three years’ experience in law enforcement, security, or the military
• Minimum of three years’ experience controlling cameras, responding to alarms, or dispatching in a security intelligence, or critical event response setting.
• Ability to identify a problem, apply security training and procedures and execute said procedures
• Demonstrated ability to take initiative, successfully handle and prioritize multiple competing assignments and effectively manage deadlines
• Proficient in all Microsoft Office applications
• Able to demonstrate good independent judgment and discretion
• Outstanding oral and written communication skills; able to read and interpret documents such as security logs, post orders, and other security correspondence
• Able to speak, read, and write the English language fluently

PREFERRED QUALIFICATIONS (NICE TO HAVE):

• College degree in criminal justice
• Security Operations Center experience
• Experience with Brivo, EagleEye, AXIS, DMP (Virtual Keypad), Verkada or automation systems.
• Five years’ professional experience in law enforcement, security, or the military.

BENEFITS:

• Medical, dental, vision, retirement plan, basic life, AD&D, and disability insurance
• Eight paid holidays annually, five sick days, and four personal days
• Vacation time is offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.

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Closing

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

If you have any questions regarding Equal Employment Opportunity, Affi…? To find an office near you, please visit: www.aus.com/offices.

Requisition ID

2026-1736315