GSOC Operator

Allied Universal; Indianapolis (IN); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) retirement plan

Paid training

Job summary

Allied Universal® Enhanced Protection Services in Indianapolis seeks a Global Security Operations Center (GSOC) Operator. You will monitor CCTV, access control, alarms, and other security tech, assess threats, investigate incidents, and prepare detailed reports to support timely actions and client safety.

The ideal candidate has practical GSOC experience, strong analytical skills, calm decision-making, and excellent written and verbal communication.

Qualifications

• Minimum of 2 years of GSOC experience or equivalent in a security operations environment.
• Experience with CCTV monitoring, access control, alarms, and incident escalation.
• Comfort with preparing professional incident reports and communicating to stakeholders.

Responsibilities

• Conduct day-to-day physical security monitoring and incident reporting in a GSOC.
• Monitor CCTV, access control, alarms, and other security technologies.
• Review alerts, investigate incidents, and determine escalation procedures.
• Prepare and publish detailed incident reports using internal systems.
• Provide timely situational awareness to management and stakeholders.
• Support incident response and coordination of larger security events.

Skills

GSOC experience

Threat assessment

Incident reporting

Communication

Tools

ProWatch

Hakimo

ExacVision

Scylla AI

Job description

Overview

Company Overview:

Elevate your security career with Allied Universal® Enhanced Protection Services, a global leader in security and threat mitigation. We specialize in risk consulting, executive protection, intelligence, investigations, and emergency response, offering exciting career opportunities for professionals passionate about security and safety. Join our innovative team committed to excellence in the security industry and make a meaningful impact. Explore key roles, such as executive protection agents, intelligence analysts, armed security operatives, x-ray screeners, and security consultants.

Job Description

Now Hiring: GSOC Operator – Physical Security Operations

Company: Allied Universal® Enhanced Protection ServicesLocation: Indianapolis, IndianaPay Rate: $25.00 per hourSchedule: Monday–Friday, 2:00 PM–10:00 PMExperience Required: Minimum of 2 years of GSOC experience or equivalent

Position Overview

Allied Universal® Enhanced Protection Services is seeking a results-driven, highly motivated Global Security Operations Center (GSOC) Operator to support our client in Indianapolis, Indiana.

Important: This is a physical security operations position, not a cybersecurity position.

As a GSOC Operator, you will play a critical role in protecting client personnel, facilities, assets, business operations, and reputation. You will monitor physical security systems, assess potential threats, investigate incidents, and communicate timely, actionable information to the appropriate stakeholders.

Using open-source intelligence, CCTV systems, access control platforms, alarm monitoring technologies, and other security tools, you will help identify emerging risks and support effective incident response. You will also prepare detailed incident reports, elevate security concerns, and contribute to procedures that strengthen operational efficiency and risk management.

The ideal candidate has experience in a GSOC, emergency call center, alarm monitoring center, or similar security operations environment. Strong analytical abilities, sound judgment, attention to detail, and excellent communication skills are essential.

Key Responsibilities

• Conduct day-to-day physical security monitoring, incident detection, investigation, and reporting within a Global Security Operations Center.
• Monitor CCTV, access control systems, alarms, and other physical security technologies to identify suspicious activity and potential security threats.
• Review alerts, investigate incidents, determine appropriate escalation procedures, and conduct follow-up as needed.
• Collect, evaluate, and communicate information related to physical security incidents to support the safety and security of client personnel, facilities, and assets.
• Use open-source information to research and assess potential threats, emerging risks, and security concerns affecting the client and its interests.
• Prepare and publish accurate, detailed physical security incident reports using internal incident management systems.
• Provide timely situational awareness and communicate significant incidents and risks to management, security personnel, and other relevant stakeholders.
• Support incident response and assist with the coordination of larger security events and emergencies.
• Maintain accurate incident records and follow established security protocols and reporting procedures.
• Contribute to the development and improvement of GSOC procedures, operational standards, and risk management practices.
• Collaborate with physical security officers, specialists, and cross-functional teams to support effective security operations.
• Maintain strict confidentiality when handling sensitive information and client-related matters.

Job Requirements

• Minimum of 2 years of GSOC experience or equivalent experience in an emergency call center, alarm monitoring center, or similar security operations environment.
• Strong familiarity with GSOC technologies and physical security systems, including platforms such as ProWatch, Hakimo, ExacVision, Scylla AI, weapons-detection software, and radio communication systems.
• Experience with CCTV monitoring, access control systems, alarm monitoring, incident detection, and security event escalation.
• Strong analytical and investigative skills, with the ability to assess information and identify potential security risks.
• Proficiency in Microsoft Office Suite and familiarity with database and incident management systems.
• Excellent written and verbal communication skills.
• Ability to prepare clear, accurate, and professional incident reports with correct grammar, spelling, and formatting.
• Ability to communicate information confidently and effectively to peers, clients, executives, management, and other stakeholders.
• Ability to adapt quickly, prioritize competing tasks and make sound decisions in dynamic situations.
• Professional demeanor and composure when responding to stressful or time-sensitive incidents.
• Willingness to sign a nondisclosure agreement (NDA) and maintain strict confidentiality.
• Ability to attend required training events outside normal working hours when necessary.

Compensation & Benefits

Hourly Pay: $25.00

Allied Universal® Enhanced Protection Services offers a comprehensive benefits package, which includes:

• Medical, dental, and vision insurance
• Life insurance
• Paid employee training and professional development
• 401(k) retirement plan
• Employee assistance programs
• Paid holidays
• Flexible paid time off (PTO)

Eligibility for benefits is subject to applicable plan terms and employment requirements.

Why Join Allied Universal® Enhanced Protection Services?

Join a professional security team committed to proactive threat identification, physical security monitoring, and effective incident management. As a GSOC Operator, you will help safeguard people, facilities, and business operations by providing critical information, maintaining situational awareness, and supporting timely security responses.

Allied Universal® Enhanced Protection ServicesSupporting safer environments through proactive physical security operations, intelligence, and risk management.

Closing

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.