Global GSOC Travel & Events Specialist

ETS Risk Management Inc.; Seattle (WA); Hybride; USD 90 000 - 130 000; Plein temps

Résumé du poste

ETS Risk Management Inc. is seeking an experienced GSOC, Travel and Events Operator to join our embedded team supporting one of our longstanding clients.

The role entails 24/7 security operations, incident response, and global crisis management for a worldwide corporate workforce and facilities. The successful candidate will travel domestically and internationally to embed within various Operations Centers for client-sponsored events and projects, coordinating with internal teams to ensure

Qualifications

• Must have experience in a GSOC, SOC, TOC, or similar.
• Experience with security systems including alarm monitoring, access control, CCTV.
• Experience with multi-modality dispatch (radio, phone, messaging).
• Must travel approximately 60% annually, domestic and international.
• Must have and maintain a US passport.
• Must obtain work permits/visas for events travel.
• Flexible and self-starting in ambiguous situations.
• High school diploma or equivalent.
• Strong customer service skills.
• Excellent written and verbal communication.
• Multitask in fast-paced environment.
• Proficient with Windows and Office Suite.

Responsabilités

• Monitor CCTV/alarms and dispatch responders.
• Coordinate with internal and external teams for client initiatives.
• Investigate and triage security incidents.
• Utilize multiple platforms to escalate issues to stakeholders.
• Maintain GSOC/event SOP knowledge.
• Coordinate teams to triage incidents/crises.
• Draft Notifications and reports.
• Implement incident/crisis tactics with minimal supervision.
• Assess intelligence notifications for impact.
• Participate in tabletop exercises and debriefs.
• Provide first-line assistance to employees/travelers on safety.
• Create and facilitate event trainings.
• Coordinate with partner teams to manage incidents and crises.
• Provide excellent customer service via radio, phone, email, and chat.
• Manage personal travel budget and expenses.

Connaissances

GSOC experience

SOC/TOC experience

Security systems knowledge

Multi-modality dispatch

Travel 60%

US passport

Work permits/visasTravel

Self-starter

High school diploma

Customer service

Written & verbal communication

Multitasking

Windows & Office

Formation

High school diploma or equivalent

Bachelor’s degree in International Affairs/Relations/Business/Emergency Management/Political Science/Criminal Justice

Outils

Microsoft Windows

Microsoft Office

Description du poste

ETS Risk Management is seeking an experienced GSOC, Travel and Events Operator to join our

embedded team supporting one of our longstanding clients. The 24/7 Global Security Operations

Center provides critical support across physical security operations, incident response, and global

crisis management for our clients worldwide corporate workforce and facilities.

This role offers a unique opportunity to work within a fast-paced, high-performing security

environment supporting global safety and security initiatives. The successful candidate will be

required to travel both domestically and internationally to embed within various Operations Centers

in support of client-sponsored events and special projects. During these deployments, the Operator

will work closely with internal teams and stakeholders to support operational security, incident

coordination, and event safety initiatives.

Outside of event deployments, the Operator will play a key role within the GSOC environment and

will be responsible for access control management, CCTV monitoring, incident response, customer

service, and other operational duties as required. The successful candidate will ensure all operations

are conducted in accordance with established policies, procedures, and client standards while always

maintaining professionalism and operational excellence.

Operators work in a 24/7 environment utilizing a wide range of security technologies and intelligence

intelligence resources, and open-source media monitoring tools. The team supports incidents and

events that may impact the client’s people, assets, operations, facilities, and brand reputation on a

global scale. Operators are expected to work collaboratively with internal departments and external

partners to respond effectively to security incidents and emerging situations.

Success in this role requires strong decision-making abilities, excellent communication skills,

adaptability, and a proactive mindset. Candidates must be capable of managing competing priorities

in a dynamic and fast-moving environment while maintaining a high level of attention to detail.

Strong time management and the ability to continuously prioritise tasks are essential in delivering

effective support services within this operational setting.

This position operates on a 4/10 schedule outside of event deployments. During event periods,

working hours will be aligned with operational requirements and may include overnight shifts,

weekends, public holidays, and extended hours during critical operations or live events. Candidates

must be flexible and willing to travel as required to support client operations globally.

Duties and Responsibilities:

• Monitor CCTV and/or alarms to dispatch security or emergency response personnel to

assist in mitigating safety and security hazards.

• Integrate with external teams to support client focused initiatives.

• Investigate and triage security incidents.

• Utilize various communication platforms concurrently to escalate security issues and

investigative findings to the appropriate stakeholders.

• Maintain a working knowledge of GSOC and event-specific standard operating procedures.

• Coordinate a varying sized team of operators to triage incidents and crises, both in a GSOC

and event setting.

• Draft, review, and distribute stakeholder and emergency notifications.

• Write and/or quality check event logbooks and extensive reports detailing the GSOC’s

response to incidents and crises.

• Understand and implement incident/crisis management tactics without strict guidelines

and limited direct supervision.

• Assess various intelligence notifications to determine probability and severity of incident

impact to client assets, people, property, or brand.

• Participate in tabletop exercises and feedback sessions pre and post event.

• Provide first line assistance to corporate employees and travelers in all concerns relating to

safety and security.

• Create and facilitate event-related trainings.

• Coordinate with multiple partner teams simultaneously and follow proper procedures to

manage a variety of incidents, from minor incidents at the local level to global crises.

• Display excellent customer service through radio, phone calls, emails, and chats with

customers.

• Manage personal business travel budget and report expenses.

Qualifications:

Must Have

• Prior experience in a GSOC, Security Operations Center (SOC), Tactical Operations Center

(TOC), or similar.

• Experience with security systems, including alarm monitoring, electronic access control, and

CCTV.

• Experience with multi-modality dispatch (radio, phone call, and messaging, amongst others).

• Must be able to travel approximately 60% of time annually, international and domestic.

• Must have and be able to maintain a United States passport.

• Must be able to obtain work permits, visas, and/or other as needed to support event travel.

• Comfortable in ambiguous situations with a self-starter mentality

• High school diploma or equivalent

• Strong Customer Service skills

• Excellent written and verbal communication skills

• Ability to multitask in a fast-paced, at times stressed, work environment.

• Comfortable with a high-tech working environment and willing to learn new tools and

innovations.

• Flexibility to work a variety of different shifts and willingness to assist the team with

overtime when needed.

• Proficient in Microsoft Windows and Office Suite

Nice to Have

• Experience in Event Security or Security Project Management

• Bachelor’s degree in international Affairs/Relations/Business, Emergency Management,

Political Science, Criminal Justice, or related discipline

• Experience with mass communications systems

Why work with ETS?

● Development and growth opportunities with an international team

● Breadth and range of work

● International travel

Who are we looking for?

The ETS group has developed a team focused on responsiveness and agility. Our services are

complemented by a strong ethos of integrity, client privacy, and ethical business practices with all

stakeholders, including partners and suppliers. We pride ourselves on having forged a cohesive,

professional team that shares the same work ethic and values and can interoperate with

stakeholders across all cultures, industries, and professions.