GSOC Manager (88324)

Inter-Con Security; Warren (MI); On-site; USD 90,000 - 150,000; Full time

Job summary

Inter-Con Security Systems, Inc. is seeking a seasoned GSOC leader to oversee daily operations, incident response readiness, and continuous improvement across our 24/7 security operations center.

You will mentor Supervisors and Analysts, manage performance metrics, and coordinate with internal partners to safeguard people, facilities, and assets worldwide.

Qualifications

• Strong analytic, critical thinking, and decision‑making skills for time‑sensitive situations.
• Proven ability to lead, mentor, and develop supervisors and front‑line operators in a 24/7 environment.
• Experience building and executing strategy, defining KPIs, and driving organizational change.
• Proficiency with security and operations technologies including access control, CCTV, incident management, and MS Office.

Responsibilities

• Oversee daily GSOC operations, ensuring readiness for incident response, crisis support, and business disruption events.
• Define and prioritize projects related to GSOC processes, systems, and tooling (e.g., access control, CCTV, incident management).
• Lead, mentor, and develop GSOC Supervisors and Analysts, fostering accountability and high performance.
• Coordinate with internal partners and third‑party security providers; report metrics and insights to stakeholders.
• Drive audits, after‑action reviews, and continuous improvement across the GSOC.

Education

Bachelor's degree in security management, Emergency Management, Criminal Justice, Business, or related field

Job description

Overview

Founded in 1973, Inter-Con Security Systems, Inc. is a leading global security company, providing a full range of physical security services to government and commercial customers on four continents. Inter-Con specializes in providing customized security services to clients whose needs exceed the capabilities of traditional guard firms. Clients include the Departments of State, Justice, Homeland Security, Energy, and Defense, as well as Fortune 500 companies, major public utilities, and ultra-high net worth individuals.

Overview

Founded in 1973, Inter-Con Security Systems, Inc. is a leading global security company, providing a full range of physical security services to government and commercial customers on four continents. Inter-Con specializes in providing customized security services to clients whose needs exceed the capabilities of traditional guard firms. Clients include the Departments of State, Justice, Homeland Security, Energy, and Defense, as well as Fortune 500 companies, major public utilities, and ultra-high net worth individuals.

Inter-Con employs over 35,000 security personnel world-wide, trained and managed by a team of professionals with unsurpassed military, law enforcement, and security experience. Inter-Con remains 100% family owned and managed and operates as the industry leader in the field of customized, high-requirement security solutions.

Inter-Con is Everywhere Security Matters.

Job Summary

Key Responsibilities

Operational Oversight & Quality

• Oversee daily GSOC operations, ensuring readiness for incident response, crisis support, and business disruption events.
• Ensure supervisors and staff are aware of relevant intelligence, events, and risk indicators that may impact people, facilities, and operations.
• Direct and review audits of staff performance, protocols, SOPs, directives, and system usage to ensure compliance and uniformity.
• Review and approve after‑action reviews, incident reports, shift logs, and SITREPs, driving follow‑up actions to close gaps.
• Define and prioritize projects and initiatives related to GSOC processes, systems, and tooling (e.g., incident management, access control, CCTV, and alerting platforms).

People Leadership & Development

• Lead, mentor, and develop GSOC Supervisors and Analysts, fostering a culture of accountability, inclusion, and high performance.
• Oversee recruiting, hiring, scheduling, performance management, and recognition for GSOC staff and vendor teams.
• Conduct regular check‑ins, performance reviews, and career development discussions, setting clear expectations and goals.
• Ensure delivery of training and certification programs, including onboarding, refresher training, and scenario‑based exercises.
• Build a safe and secure culture, emphasizing incident prevention, effective response, and strong customer service.

Stakeholder Engagement & Communication

• Serve as the primary GSOC point of contact for internal partners and leadership on operational matters.
• Build and maintain strong relationships with security, facilities, HR, Legal, CRE, IT, regional leadership, and third‑party security providers.
• Share metrics, trends, and insights regularly with stakeholders; clearly communicate wins, risks, and areas for improvement.
• Coordinate with external public safety and emergency services as needed in support of major incidents and planned events.
• Represent the GSOC in Global Security meetings, working groups, and committees, contributing operational insights and recommendations.

Metrics, Risk & Continuous Improvement

• Own GSOC metrics and dashboards, including incident volumes, response times, alarm performance, and system health.
• Analyze data from GSOC platforms (e.g., access control, video management, risk intelligence, visitor management, incident management) to inform decisions.
• Drive root‑cause analysis and corrective actions following significant events, system failures, or process breakdowns.
• Identify and prioritize operational and technology improvements, partnering with regional and HQ teams to execute.
• Ensure regulatory, contractual, and policy compliance, keeping SOPs, playbooks, and documentation current and aligned with best practices.

Basic Qualifications

• Strong analytic, critical thinking, and decision‑making skills, with the ability to lead through complex, time‑sensitive situations.
• Minimum 5+ years of experience in corporate security, GSOC/SOC, emergency communications, or public safety, with at least 2+ years managing an operations center or comparable team.
• Demonstrated experience leading and developing supervisors and front‑line operators in a 24/7 environment.
• Proven ability to build and execute strategy, define KPIs, and drive organizational change.
• Proficiency with security and operations technologies, including:
• Access control and alarm monitoring platforms
• CCTV / video management systems Incident management / ticketing and computer‑aided dispatch tools
• Microsoft Office Suite (Outlook, Excel, Word, Teams)
• Strong oral and written communication skills, including executive‑ready reporting, SITREPs, and briefings.
• Experience working with highly confidential information and maintaining appropriate discretion.
• Ability to work under pressure and tight timelines, managing multiple priorities and stakeholders.
• Ability to work in a 24/7 operational environment, including occasional nights, weekends, holidays, and on‑call responsibilities as required.

Preferred Qualifications

• Bachelor's degree in security management, Emergency Management, Criminal Justice, Business, or related field, or equivalent experience.
• Prior communication center or GSOC supervisory/management experience supporting large or distributed operations.
• Demonstrated experience with data‑driven decision‑making, including compiling, interpreting, and presenting operational metrics.
• Background in quality assurance, audits, or process improvement within security, operations, or emergency management.
• Experience partnering with or managing third‑party security vendors and associated KPIs/SOW performance.
• Familiarity with Lenel or similar access control systems, modern VMS platforms, and risk intelligence tools.

Inter-Con Security Systems, Inc. is an Equal Opportunity Employer - Disability/Veteran.