Global Security Operations Center (GSOC) Operator - Swing Shift

Smith Transport Inc.; Houston (TX); On-site; USD 42,000 - 64,000; Full time

Job summary

Smith is seeking a GSOC Operator to support its Global Security Operations Center, providing frontline monitoring and response across physical security, incident intake, travel risk, and intelligence reporting worldwide.

Shift will be Sun-Wed or Wed-Sat, 1pm-11pm. Ideal candidates have 2–5 years in GSOC/SOC, strong situational awareness, and experience with CCTV, alarms, and access control. Equal opportunity employer.

Qualifications

• 2–5 years of GSOC/SOC experience.
• Experience in a 24/7 operational setting.
• Strong situational awareness and incident prioritization.
• Familiarity with CCTV, alarms, and access control.
• Excellent written and verbal communication.
• Ability to follow procedures and adapt quickly.
• Strong documentation skills.

Responsibilities

• Monitor global physical security systems (CCTV, access control, alarms).
• Receive, triage, and escalate incidents per SOPs.
• Support cyber incident intake with IT/security teams.
• Monitor global events and provide travel risk awareness.
• Produce SITREPs and real-time incident updates.
• Dispatch and coordinate with teams, vendors, and emergency services.
• Support badging and access control operations and audits.
• Maintain logs and case management records.
• Assist with crisis response activation and communications.

Skills

GSOC experience

24/7 operations

Situational awareness

Communication

Documentation

Security operations

Adaptability

Tools

Verkada VMS

Everbridge

CCTV

Access control

Alarms

Incident management systems

Ticketing tools

Job description

Smith is the leading independent electronic components distributor in the world. Since our founding in 1984, Smith’s Intelligent Distribution model and commitment to quality has allowed us to deliver comprehensive solutions to electronic component supply chains. We work across a variety of industries including automotive, supercomputing, gaming, medical devices, oil and gas, and more. Additionally, we provide tailored supply chain solutions such as counterfeit testing, vendor inventory management, and sustainable hardware disposition. We're excited to meet you and share what we love about Smith!

Smith is seeking a GSOC Operator to support our 24x7x365 Global Security Operations Center. This role is responsible for frontline monitoring and response across physical security, incident intake, travel risk, and intelligence reporting to ensure the safety of our people, facilities, and operations worldwide. This is an excellent opportunity for a detail-oriented security professional who thrives in a fast-paced, mission-critical environment.

Shift will be either Sun - Wed or Wed - Sat 1pm - 11 pm.

What You’ll Do

• Monitor global physical security systems (CCTV, access control, alarms) across offices and distribution hubs
• Receive, triage, and **escalate** security incidents in accordance with established SOPs
• Support cyber incident intake and escalation in coordination with IT/security teams
• Monitor global events and provide travel risk awareness for employees
• Produce daily situation reports (SITREPs) and real-time incident updates
• Dispatch and coordinate with internal teams, vendors, and emergency services as needed
• Support badging and access control operations, including access requests and audits
• Maintain accurate logs, incident documentation, and case management records
• Assist with crisis response activation and communications during incidents

What You Bring

• 2–5 years of experience in a GSOC, SOC, security operations, or similar environment
• Experience working in a 24/7 operational setting (shift work required)
• Strong situational awareness and ability to assess and prioritize incidents quickly
• Familiarity with physical security systems (CCTV, alarms, access control)
• Strong written and verbal communication skills
• Ability to follow procedures while adapting in dynamic situations
• High attention to detail and strong documentation skills

Preferred

• Experience with Verkada VMS, Everbridge, or similar platforms
• Exposure to incident management systems and ticketing tools
• Background in corporate security, law enforcement, military, or emergency services
• Experience monitoring global events or travel risk platforms

Smith is an Equal Opportunity/Affirmative Action employer

We are an Equal Opportunity/Affirmative Action Employer.