GSOC Operator

Surefox North America Inc; San Francisco (CA); On-site; USD 55,104 - 61,992; Full time

Benefits offered by this job

Holiday bonus pay

401(k) plan with employer match

Health coverage for full-time employees

Paid time off for full-time employees

Holiday pay for qualifying shifts

Job summary

Surefox North America Inc is looking for a GSOC Operator in San Francisco, CA. This role involves incident monitoring, access control oversight, and ensuring security communication. Candidates must have an active Guard Card and CPR certification, along with 2–5 years of relevant experience.

The position requires strong communication and judgment skills, as well as the ability to work in a fast-paced environment. A competitive benefits package and opportunities for growth are available.

Qualifications

• Possess an active Guard Card.
• Must have an active CPR / AED certification.
• Must have 2–5 years of experience in GSOC operations, intel, security systems, or law enforcement/military roles.
• Must have good judgment skills with the ability to make timely and sound decisions.

Responsibilities

• Monitor CCTV, access control, alarm systems, and other security platforms.
• Respond to alarms and dispatch response teams.
• Administer access control systems including badge issuance and deactivation.
• Compile and deliver daily, weekly, and monthly incident reports.

Skills

GSOC Operations

CCTV and Access Control

Communication Skills

Judgment Skills

G-Suite & Microsoft Office Proficiency

Education

Associate's degree or equivalent

Relevant Certifications (e.g., Genetec)

Tools

Genetec Access Control Systems

Job description

GSOC Operator - (Corporate Security) Location: San Francisco, CA (Onsite) Pay Rate: $40-45/hour Schedule: Full-Time, Part-Time; 8-hour shifts; 24/7 Coverage: (AM, SW, and GV Shifts Available)

Position Overview: As a GSOC Operator, you will serve as a vital part of the Surefox Global Security Operations Center (GSOC), handling incident monitoring, staffing, access control oversight, intelligence gathering, and internal security communication. You will play a key role in identifying, assessing, and responding to security risks and operational issues in a fast-paced, high-responsibility environment.

What you will do:

• Serve as a GSOC Operator for designated shifts, providing real-time monitoring and response
• Provide administrative and program support
• Collaborate on developing and implementing policies and procedures for the GSOC
• Design and deliver comprehensive training programs for GSOC personnel
• Ensure accurate timekeeping records for all GSOC personnel and create audit reports to identify discrepancies
• Conduct timecard closeouts, including reviews for early, late, or empty timecards
• Utilize timekeeping data to inform recruitment and retention strategies
• Manage call-ahead processes for fill and flow fulfillment to ensure proper staffing
• Provide remote supervision, including guard check-ins and activity monitoring
• Independently develop and manage complex projects, or take on those assigned by senior management
• Exercise judgment and offer insight for operational and strategic decisions
• Provide detailed reports and relevant Key Performance Indicator (KPI) metrics to leadership and assist with the creation and delivery of Quarterly Business Reports (QBRs)
• Conduct physical mobile patrols on a regular basis and perform other related duties or special projects as required

What is required:

• Possess an active Guard Card
• Must have an active CPR / AED certification
• Must be eligible for employment within the United States
• Must pass a background check
• On-site duty requirement
• Must be able to work weekends, holidays, and adjust schedule as needed to meet operational demands
• Must have an associate's degree or equivalent
• 2–5 years of experience in GSOC operations, intel, security systems, or law enforcement/military roles
• Must be able to pass an extensive background check and drug screening (Surefox will consider for employment qualified applicants with criminal histories in a manner consistent with all requirements of State and local laws, regulations or codes)
• Must display a high degree of proficiency with G‑Suite & Microsoft Office
• Strong familiarity with access control and CCTV platforms
• Experience interfacing with clients & providing long‑term solutions in support of physical security operations
• Excellent written & interpersonal communication skills that can be applied across the organization, including the executive team
• Ability to effectively communicate with people at all levels and from various backgrounds
• Must have good judgment skills with the ability to make timely and sound decisions
• Ability to react to last‑minute changes and resolve unexpected issues promptly
• Ability to remain onsite or respond after‑hours to emergencies as needed
• Ability to work independently and as a team member
• Must have a reliable means of transportation

What is desired:

• Military, veteran, or first responder background is a plus
• Relevant certifications (e.g., Genetec, security management)
• Background in threat intelligence or emergency/crisis response
• Experience in working with director‑level employees and higher
• 4-Year bachelor’s degree or Project Management Professional (PMP) Certification
• Experience with timekeeping, billing & invoicing software, and CRM platforms is preferred

Key Responsibilities:

• Monitoring & Incident Response: Monitor CCTV, access control, alarm systems, and other security platforms across global and local sites; Respond to alarms, dispatch response teams, and coordinate with internal and external emergency services; Conduct incident triage and reporting, escalating when appropriate and documenting all activities; Maintain situational awareness of global events and assess potential threats to operations
• System Administration & Access Control: Administer Genetec or equivalent access control systems, including badge issuance and deactivation; Troubleshoot system issues and coordinate with vendors or integrators for resolution; Conduct regular access audits and assist in system optimization and configuration
• Threat Intelligence & Communication: Monitor and analyze open‑source intelligence and internal reports for security threats; Compile and deliver daily, weekly, and monthly incident and security reports; Collaborate with first responders, local law enforcement, and internal stakeholders during incidents; Draft and send emergency alerts and advisories when appropriate
• Operational Support: Assist with scheduling, timekeeping, guard check‑ins, and remote oversight; Generate reports related to coverage, KPIs, and staffing metrics; Support administrative duties for shift logs, training, compliance audits, and documentation; Contribute to continuous improvement efforts, including lessons learned and crisis after‑action reports

Compensation & Benefits:

• Eligible for holiday bonus pay if covered shifts are scheduled and actually worked on Surefox recognized holidays
• Competitive benefits package offered
• 401(k) plan with competitive employer match (full time and part time hires)
• Eligible full‑time employees have the option to enroll in health coverage and accrue paid time off
• Holiday pay offered for qualifying covered shifts