GSOC Operator

Control Risks; San Francisco (CA); On-site; USD 64,000 - 78,000; Full time

Job summary

Control Risks is seeking a GSOC Operator to provide support for a premier client in a 24/7 security call center environment. The role covers Wednesday through Saturday, 1300-2300. This is NOT a cybersecurity role.

Responsibilities include monitoring CCTV, life safety systems, access control, and executive movements to mitigate risks. You will coordinate travel safety, incident response, and emergency communication across cross-functional teams.

Qualifications

• Strong customer service orientation and ability to support client employees in crisis.
• Ability to respond effectively in emergencies and communicate with security leadership.
• Baseline understanding of security systems and monitoring tools.

Responsibilities

• Serve as first point of contact for client community in a 24/7 security call center.
• Monitor CCTV, life safety, access control and assets to identify security risks.
• Coordinate with cross-functional teams and travel safety partners to mitigate risk.

Skills

Customer service

Communication

Emergency response

Security awareness

Open-source monitoring

Education

Associate degree

2–4 years work experience

Tools

CCTV monitoring

Security systems

Job description

Control Risks is seeking to hire a GSOC Operator to provide support for one of our premier clients. The Operator will work in a 24/7/365 security call center environment, creating tactical intelligence products to ensure the protection and risk mitigation of our client's assets, executives, and operations. This roles' shift will cover: Wednesday-Saturday, 1300-2300. This is NOT a cybersecurity role.

Responsibilities include but are not limited to:

• Serve as first point of contact for the client's global community supporting a 24/7/365 security call center environment.
• Monitor CCTV, life safety systems, access control, company assets, world events and/or incidents, events, and on-site executive protectee movements in order to identify and mitigate risks to the client.
• Conduct travel security tracking and response management for all global employees (in partnership with ISOS).
• Respond to and action alarms at client offices.
• Dispatch and monitor the security guard force to support safety and security operations.
• Utilize the client's mass communication systems to notify employees during emergency events.
• Respond to incidents and requests for assistance from the client's community.
• Coordinate with cross-functional stakeholders in a wide variety of areas including in emergency and crisis situations.
• Execute procedures, as directed by GSOC leadership and the client's Safety and Security management to enhance safety and security at the sites.
• Develop tactical intelligence reports and security plans as directed.
• Assist with maintaining threat assessment and management information and records.
• Monitor travel tracking systems for impacts to life safety for all client employees.
• Support the Shift Supervisor and Manager in the completion of necessary tasks.
• Perform various safety and security tasks, as directed by client management.

Qualifications:

• Associate's degree or two-to-four years of work experience.
• Zero-to-One years of experience in a GSOC, Security Operations or similar role.
• Baseline understanding of security systems.
• Previous experience working alongside cross-functional security teams including Executive Protection and Travel Safety a plus.
• Ability to execute moderately complex tasks with limited supervision.
• Strong customer service orientation and ability to provide high-level support to client employees who may be experiencing crisis or emergency incidents.
• Ability to respond effectively in emergency situations and gather pertinent information and communicate with security leadership and stakeholders at all levels of the organization.
• Ability to utilize social media and other open-source monitoring platforms to collect information for tactical intelligence purposes.
• Ability to gather and analyze large amounts of data and information and compile it into easily digestible, concise reporting.
• Strong written and verbal communication skills, including on the radio and phone.
• Keen attention to detail, strong multi-tasking skills and ability to adapt to the needs of a fast-moving working environment.

The base salary range for this position in California is $70,669 per year. Exact compensation offered may vary depending on job-related knowledge, skills, and experience. This information is provided per California SB 1162.

Control Risks is committed to a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age or veteran status. If you require any reasonable adjustments to be made in order to participate fully in the interview process, please let us know and we will be happy to accommodate your needs.

Control Risks participates in the E-Verify program to confirm employment authorization of all newly hired employees. The E-Verify process is completed during new hire onboarding and completion of the Form I-9, Employment Eligibility Verification, at the start of employment. E-Verify is not used as a tool to pre-screen candidates. For more information on E-Verify, please visit www.uscis.gov.

Control Risks offers a competitively positioned compensation and benefits package that is transparent and summarized in the full job offer. We operate a discretionary bonus scheme that incentivizes, and rewards individuals based on company and individual performance. Control Risks supports hybrid working arrangements, wherever possible, that emphasize the value of in-person time together - in the office and with our clients - while continuing to support flexible and remote working.