GSOC Operator

Allied Universal; South San Francisco (CA); On-site; USD 37,000 - 51,000; Full time

Benefits offered by this job

Smart Tools

Career Growth

Health benefits

Retirement savings plan

Perks Program discounts

Job summary

Allied Universal is hiring a Global Security Operations Center (GSOC) Operator in South San Francisco. You will monitor security systems, analyze events, and support Open Text operations, facilities, and employees. The role emphasizes timely reporting and calm crisis management.

As a full-time GSOC Operator, you will handle alarm and CCTV duties, manage access, and liaise with clients during emergencies, while maintaining strong customer service and teamwork across shifts.

Qualifications

• High school diploma or equivalent.
• Strong analytical and reporting skills.
• Excellent communication and listening abilities.
• Ability to work under pressure with attention to detail.

Responsibilities

• Monitor alarms and CCTV across sites.
• Manage day-to-day access to facilities and respond to requests.
• Coordinate with emergency responders and clients during incidents.
• Provide timely reports to Security Management on life safety events.
• Liaise between clients, other departments, and leadership during emergencies.
• Direct visitors and manage the Anti-tailgating program.
• Conduct regular patrols and document security issues.
• Work flexible schedules, including some nights.

Skills

Analytical thinking

Reporting

Effective communication

Active listening

Teamwork

Problem solving

Attention to detail

Adaptability under pressure

Crisis management

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Overview Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

Overview Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

Job Description Allied Universal® is hiring a Global Security Operations Center (GSOC) Operator in South San Francisco. The GSOC Operator is responsible for using security best practices to identify, analyze, and support all events and incidents that impact or potentially could impact Open Text operations, facilities, and employees. The GSOC Operator is responsible for monitoring multiple security network systems to coordinate responses to all safety and security incidents. In addition to monitoring security systems, the GSOC Operator is required to properly provide timely and accurate reports/information to Security Management of all life safety events, and guide and assist business clients during emergency and non-emergency events.

Position Type: Full Time

Pay Rate: $32.00 / Hour

Job Schedule DayTimeMon02:00 PM - 10:00 PM Tue02:00 PM - 10:00 PM Wed02:00 PM - 10:00 PM Thur02:00 PM - 10:00 PM Fri02:00 PM - 10:00 PM

Responsibilities What You\'ll Do:

• Primary Responsibilities:
• Alarm Monitoring: Operators monitor all physical security equipment on a global basis to ensure the physical security of all employees, contingents, and office spaces
• Access Management: Operators manage day to day access to all company facilities, ensuring compliance with customer, auditorial, and company policy
• CCTV System: Operators manage the companies CCTV system and process video footage request
• Provide access management to all company facilities
• Conduct alarm monitoring for Open Text facilities
• Manage all video footage requests in accordance with company policy
• Manage all access report requests in accordance with company policy
• Notify the appropriate personnel in an emergency
• Notify, direct, and assist emergency personnel in the event of an emergency
• Liaison between clients, other departments, and company leadership during an emergency
• Directing visitors to the appropriate areas
• Monitor and control removal of company and personal property
• Report all building utility/ service issues as observed and instructed to facilities
• Manage the day-to-day requirements for the Companies Anti-tailgating program
• Evaluate and recommend improved procedural safety/security protocols or processes
• Display exceptional customer service and communication skills
• Respond to incidents and critical situations in a calm, problem solving manner
• Conduct regular and random patrols around the business and perimeter. Working environments and conditions may vary by client site
• Work flexible schedules, including some nights

Minimum Requirements

• High school diploma or equivalent
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment
• Work experience must include of the following:
• Demonstrated analytic and critical thinking skills and ability to expertly prepare reports
• Ability to use logic and reasoning to reach conclusions and approaches to problems
• Demonstrated high level of competency with advanced computer systems (e.g., hardware, software, and networks)
• Possession of highly proficient computer skills including Microsoft Office applications
• Ability to communicate effectively with IT and Security Systems professionals
• Demonstrated ability to operate radio, telephone equipment and/or console monitors
• Flexibility to work various shifts and willingness to assist the team when needed
• Ability to adapt to a dynamic environment and work under pressure
• Comfortable in an environment where there is an expectation for constant learning
• Effective oral and written communication skills
• Active listening skills
• Ability to assess and evaluate situations effectively
• Ability to identify critical issues quickly and accurately
• Attention to detail
• Problem solving skills
• Compile, sort, and interpret data
• Identify critical issues quickly and accurately
• Encourage effective teamwork
• Mediate conflict with tact, diplomacy
• Handle crisis situations at the client site, calmly and efficiently

Why Join Us

• Smart Tools: Access to our exclusive technology to view and claim additional shifts to earn more.
• Career Growth: Get paid training and access to career growth opportunities.
• Financial and Health Benefits: Enjoy access to a retirement savings plan, plus medical, dental, vision, basic life and AD&D, and disability insurance.
• Exclusive Perks: Enjoy discounts on top brands and services through our Perks Program.

PPO 14417

Closing Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com.

If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.

Requisition ID

2026-1697571