GSOC Operator

Allied Universal; Saint Joseph Charter Township (MI); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical/Dental/Vision

401(k) plan

Holidays & leave

Vacation after 1 year

Job summary

Allied Universal is seeking a GSOC Operator in Michigan to monitor incidents, coordinate security responses, and support client safety across multiple sites. You will work under the GSOC Supervisor, using access control and alarm systems, BI sources, and open data to detect threats and alert teams.

The role emphasizes calm incident handling, reporting, and collaboration with security staff across commercial real estate, healthcare, and other sectors.

Qualifications

• Must be 18+ for unarmed roles; 21+ for armed roles.
• High School Diploma or equivalent, or five years of verifiable experience.
• Experience as a Dispatch Operator or GSOC operator preferred.
• Two+ years of military, law enforcement, government, or security experience preferred.
• Proficient with Microsoft Applications (Office).
• Ability to write reports and analyze data.
• Background check required by law.
• Licensing requirements depend on location.
• Driver's license required for driving positions only.

Responsibilities

• Provide customer service by enforcing safety procedures and responding to incidents.
• Respond to incidents and critical situations calmly.
• Investigate alarms and coordinate security responses (patrols, Fire/Police as needed).
• Assist employees with safety and security concerns.
• Monitor travel safety and security of employees.

Skills

Report writing

Data analysis

Customer service

Education

High School Diploma or equivalent

Tools

Microsoft Office Suite

Job description

Overview

Company Overview: Allied Universal®, North America's leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

Job Description

As a GSOC Operator, you will serve and safeguard clients in a range of industries such as Commercial Real Estate, Healthcare, Education, Government and more. The Global Security Operations Center (GSOC) Operator, under guidance of GSOC Supervisor, is responsible for assisting company personnel in all concerns that pertain to safety and security for corporate locations around the globe. The individual will work in a GSOC environment, monitoring several screens. The Operator will use a variety of tools that range from access control and alarm monitoring systems to various business intelligence sources, open-source media, Internet, and in-house tools. The Operator is required to detect, analyze, and alert others of any incidents which may impact the client's people, products, property, or brand image. These may range from extreme weather conditions, political instability, crime, terror, to technical failures.

Responsibilities

• Provide customer service to our clients by carrying out safety and security procedures, site-specific policies and when appropriate, emergency response activities
• Respond to incidents and critical situations in a calm, problem solving manner
• Investigate alarms and respond by sending security patrol, or alerting Fire services or Police as needed
• Assist company employees in all concerns that pertain to safety and security
• Monitor travel safety and security of company's employees

Qualifications

• Be at least 18 years of age for unarmed roles; 21+ years of age for armed roles
• Possess a high school diploma or equivalent, or five (5) years of verifiable experience
• Experience as a Dispatch Operator - previous experience working an a GSOC operator plus
• Minimum of two (2) years of military, law enforcement, government, or security experience preferred
• Applicants should be proficcient with Microsoft Applications
• Should be able to write reports, anaylse data
• As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws. Allied Universal will consider qualified applications with criminal histories in a manner consistent with applicable laws.
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
• A valid driver's license will be required for driving positions only

Benefits

• Medical, dental, vision, basic life, AD&D, and disability insurance
• Enrollment in our company's 401 (k) or Supplemental Income Plan, subject to eligibility requirements
• Eight paid holidays annually, five sick days, and four personal day
• 40 hours of vacation after one year of employment at eligible work assignments. Unused vacation is only paid out where required by law.

Closing

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com