GSO Quality Manager

ITG Brands; North Carolina; On-site; USD 104,000 - 138,000; Full time

Benefits offered by this job

Competitive benefits package includes:

Medical/dental/vision/life insurance

Dollar for dollar 401k match up to 6%

15 Company-paid holidays

Generous paid time off

Education assistance

Employee referral bonus program

Job summary

ITG Brands, a major tobacco company, seeks a Quality Manager for the Greensboro plant to lead the Quality pillar and implement a predictive QMS across manufacturing operations. You will drive FDA/ISO 9001 compliance, collaborate with regional teams, and advance continuous improvement initiatives.

The role requires extensive experience in quality systems, IWS pillars, and cross-functional leadership within supply chain and manufacturing environments.

Qualifications

• MBA preferred (Quality, Business Management and/ or Productivity).
• Experience in Quality Management Systems and Quality pillar implementation.
• Experience in IWS pillars.
• Experience in different functions of operations/Supply chain.
• Experience in Continuous improvement program/IWS.
• I must be 21 years of age or older.
• Knowledge of: Supply Chain Management and Integration.
• Manufacturing Operations and Process engineering.
• Continuous improvement best practices.
• Project Management.
• Proficiency with Microsoft Office (Outlook, Word, Excel, PowerPoint) and Microsoft Teams.
• Preferred: Master’s degree in management, Industrial Engineering, Manufacturing, Supply Chain or related discipline and 10+ years of relevant work.

Responsibilities

• Lead QMS key elements implementation for Greensboro plant (FDA/ISO 9001/IWS Quality Pillar).
• Support Imperial Operating Systems pillars implementation and integration with Quality pillars.
• Create a customer centric organization through a predictive quality system based on Q Factors.
• Implement Quality Play book standards.
• Integrate Maintenance & Operations procedures linked with Quality factors.
• Collaborate with local & regional leadership across functions to ensure project execution.
• Lead pest control program.
• Manage material quality program with key suppliers in partnership with procurement.
• Manage Quality Pillar methodology and integration with IOS initiatives.
• Create Quality materials for shopfloor IOS narrative.
• Support cultural change to deliver IOS world class results.
• Build foundation for a culture of continuous improvement.
• Manage execution of Initiatives through IQ/OQ/PQ validation.
• Foster strong team culture by modeling GSO Safety & Quality values.

Skills

Leadership

Quality Pillar

Strategic initiatives

Verbal & written communication

Problem solving

Continuous improvement

Education

MBA preferred

Master’s degree in management/IE/Manufacturing/SC

Tools

Microsoft Office

Microsoft Teams

Job description

Who We Are

ITG Brands is the third-largest tobacco company in the USA with offerings of some of the most well-known cigarette, cigar, and e-vapor brands. As a member of the globally recognized Imperial Brands PLC family, we are a forward-thinking partner with operational integrity.

Who We Are

ITG Brands is the third-largest tobacco company in the USA with offerings of some of the most well-known cigarette, cigar, and e-vapor brands. As a member of the globally recognized Imperial Brands PLC family, we are a forward-thinking partner with operational integrity. ITG Brands is committed to putting consumers at the center of what we do, while creating an innovative workplace where inclusion, creativity, and bold thinking drive progress. This empowers us to bring our true selves to work, to collaborate more effectively through showing our passion and being confident to bring new ideas to the table. We are not afraid to seize opportunities and make things happen – both individually and collaboratively. We strive to exceed expectations by seeing things differently and doing things differently. This truly is a place where we all share a challenger mindset which drives our success.

What You Will Do

• JOB SUMMARY Quality Manager is responsible for leading Quality pillar in GSO factory, guiding the organization to create a predictive quality management system through Quality factors definition and key elements. Quality systems to be created are based on Quality factors management; these factors are the cornerstone of Imperial Operating System (continuous improvement system). Quality factors management system is predictable and completed with standards developed through Quality Key elements: Training & Certification, Formula cards administration, written procedures, Validation (IQ/OQ/PQ), starting materials management, Warehouse Quality standards, Records, and QMS continuous improvement. Quality manager leads Quality Pillar implementation to create the integration of Q factors program with the different functions of the factory: Maintenance, Production, Education & training, Materials Quality, Warehouse in defining Quality Components (Machine), Quality Characteristics (materials), Quality parameters (Machine), Quality Skills (Skills matrix) and Quality Task (Methods/Procedures). The QMS must met exceed FDA and ISO 9001 requirements.

Quality manager drives excellence in implementation of the QMS program and creates a consumer centric organization, a predictive quality system that can prevent product defect going to market and even more being produced.

To lead GSO quality system, Quality manager must have proficiency/Knowledge in IWS systems, as well as the integration of Quality pillar with other functions in the supply chain. The Quality manager must manage Quality Management Systems i.e. FDA program or any other Quality Management program in the industry that manages Quality Key elements (ISO 9001, 19 Key elements system, etc.).

Quality manager leads the QMS with a strong working relationship with regional and corporate resources to create a predictive QMS (Quality management system) based on Quality factors to deliver the predictive & consumer centric quality program.

Works collaboratively with business stakeholders and colleagues in the US and across other Markets, to create/source, implement and embed appropriate, cost-effective learning and capability solutions for implementing and sustaining the Imperial Operating Systems program.

WHAT YOU WILL DO

• Lead QMS (Quality Management System) key elements implementation for Greensboro plant (best of FDA/ISO 9001/IWS Quality Pillar).
• Support implementation of Imperial Operating Systems (pillars implementation and integration with Quality pillars) to deliver Supply Chain Manufacturing excellence program.
• Creates, implements customer centric organization through predictive quality system based on Q Factors identification, management.
• Implements Quality Play book standards.
• Integrates Maintenance & Operations procedures linked with Quality factors.
• Collaborate with and influence local & regional leadership staff across functions, plants to ensure successful execution of improvement projects from Quality perspective, identifying resource requirements, ensuring alignment with business objectives.
• Leads pest control program.
• Manage material quality program with key materials suppliers in partnership with procurement organization.
• Manage Quality Pillar methodology, integration with Leadership, Autonomous Maintenance, Progressive Maintenance, education, training, Early equipment Management.
• Create Quality materials for the shopfloor IOS narrative.
• Support efforts to create cultural change to deliver IOS world class results.
• Build foundation for culture of continuous improvement.
• Manage execution of Initiatives through validation program (IQ/OQ/PQ).
• Foster trong team culture by modeling GSO Safety & Quality values.

Qualifications

• REQUIRED MINIMUM QUALIFICATIONS:
• MBA preferred (Quality, Business Management and/ or Productivity)
• Experience in Quality Management Systems and Quality pillar implementation.
• Experience in IWS pillars.
• Experience in different functions of operations/Supply chain.
• Experience in Continuous improvement program/IWS.
• I must be 21 years of age or older.
• Knowledge of:
• Supply Chain Management and Integration
• Manufacturing Operations and Process engineering
• Continuous improvement best practices
• Project Management
• Proficiency with Microsoft Office (Outlook, Word, Excel, & PowerPoint) and Microsoft Teams
• Skilled in:
• Leadership
• Quality Pillar
• Development and execution of strategic initiatives
• Verbal and written communication (English and Spanish)
• Problem Solving
• Loss Elimination
• Communicate to a broad and diverse audience
• Work with diverse populations and varying education levels
• Communicate information orally and in writing
• PREFERRED QUALIFICATIONS:
• Master’s degree in management, Industrial Engineering, Manufacturing, Supply Chain or related discipline and 10+ years of relevant work
• 10+ years related supervisory experience
• Training Program Management

Work Environment and Physical Demand

• Requires moderate physical effort. Occasionally lifts or moves moderate to heavy weight objects (10 – 25 lbs.)
• Stand and/or sit for prolonged periods
• Experience exposure to uncomfortable work environment due to extreme temperature, noise level, and other conditions including second-hand smoke and/or vape

What We Offer

• Competitive benefits package that includes medical/dental/vision/life insurance/disability plans
• Dollar for dollar 401k match up to 6% and 5% annual company contribution
• 15 Company-paid holidays
• Generous paid time off
• Employee recognition and discount programs
• Education assistance
• Employee referral bonus program

Annual Base Salary Range: $103761.00 - $138347.00

Final compensation will be determined based on experience, qualifications, and internal equity. This role may also be eligible for annual bonus or incentive compensation.

Applicant Information

This job description describes the essential functions of the job at the time the job description was created, but it is not an exhaustive list of tasks, duties and responsibilities. In addition, the position may evolve or change over time and such changes may not be reflected in the job description until it is next updated.

Everyone Belongs

ITG Brands and ITG Cigars provides equal employment opportunities. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. If you have a concern about discrimination in the application or hiring process or you need an accommodation based on religion, disability or pregnancy in the application or hiring process, please contact us at [e-mail] .