IT Systems Specialist Lead - Fixed Term

ITG Brands, LLC; Greensboro (NC); On-site; USD 104,000 - 138,000; Full time

Benefits offered by this job

Medical/dental/vision/Life insurance &

401k with company match

15 Company-paid holidays

Generous paid time off

Education assistance

Employee referral bonus program

Hybrid workplace - remote / in office

Summer hours

Casual dress policy

Job summary

ITG Brands in Greensboro, NC is seeking an experienced IT/OT leader for the Manufacturing Technology Tower. You will architect and govern solutions spanning OT, IT, and cloud, own complex integrations, and serve as final escalation for critical plant systems.

This onsite role requires deep hands-on knowledge of SCADA/PLC, SAP/MES, SQL Server, and Windows Server, with a track record in ITIL-based service delivery and cross-functional collaboration.

Qualifications

• Bachelor’s degree or higher in information systems, CS, engineering, or related field.
• 10+ years IT experience with manufacturing/OT exposure.
• Proven leadership in solution design, governance, and service delivery.
• Experience with SCADA/PLC integrations, SAP/MES, and modern stacks.

Responsibilities

• Lead technical design and governance for OT, IT, and cloud environments.
• Own complex integrations and key technical decisions across systems.
• Serve as final escalation point for high-severity incidents and outages.
• Mentor analysts and partners on technical approaches and best practices.
• Drive root cause analysis and permanent remediation.

Skills

Architectural thinking

Advanced troubleshooting

Clear communication

Vendor management

Production issue prioritization

Continuous improvement

Education

Bachelor’s degree in Information Systems, Computer Science, Engineering, or related field

Tools

SCADA/PLC integrations

SQL Server

Windows Server

SAP (PP/PM)

MES/MOM

ITIL Foundation

Job description

Location

North Carolina

City

Greensboro

Role Type

Permanent

WHO WE ARE

ITG Brands is the third-largest tobacco company in the USA with offerings of some of the most well-known cigarette, cigar, and e-vapor brands. As a member of the globally recognized Imperial Brands PLC family, we are a forward-thinking partner with operational integrity.

ITG Brands is committed to putting consumers at the center of what we do, while creating an innovative workplace where inclusion, creativity, and bold thinking drive progress. This empowers us to bring our true selves to work, to collaborate more effectively through showing our passion and being confident to bring new ideas to the table.

We are not afraid to seize opportunities and make things happen – both individually and collaboratively. We strive to exceed expectations by seeing things differently and doing things differently. This truly is a place where we all share a challenger mindset which drives our success.

What You Will Do

Technical Leadership & Solution Governance

• Serve as the technical lead for manufacturing and operational technology solutions, establishing design standards and ensuring architectural alignment across OT, IT, and cloud environments.

• Own and guide complex integrations (e.g., SCADA/PLC to applications; MES/MOM to SAP) and make key technical decisions across interconnected systems.

• Define configuration baselines, integration patterns, and technical guidelines; review and validate internal and vendor technical deliverables.

• Act as the final technical escalation point for high severity incidents, cross platform troubleshooting, and plant critical system issues.

• Lead root cause analysis and drive permanent remediation and continuous improvement initiatives.

Services Leadership & Operational Excellence

• Oversee IT service delivery for plant systems using ITIL aligned practices (incident, problem, change), ensuring service levels for performance, reliability, and system availability.

• Establish system monitoring, alerting, and preventive maintenance standards; drive lifecycle management and system hardening.

• Coordinate cross functional response for operational incidents involving Manufacturing, Engineering, Maintenance, IT Operations, Cybersecurity, and external vendors.

• Mentor and guide analysts, contractors, and support partners on technical approaches, troubleshooting methods, and best practices (without direct people management).

Solutions Delivery & Project Participation

• Translate operational requirements into technical specifications, solution designs, and acceptance criteria.

• Lead configuration, testing, deployment, cutover, and stabilization activities for new or upgraded plant and warehouse systems.

• Participate as a technical authority in project teams, ensuring solutions are scalable, supportable, and aligned with enterprise and MOT standards.

• Support modernization initiatives across legacy to modern application stacks, cloud platforms, standardization, and OT/IT convergence.

Operational Domains & Technology Scope

Process-first scope, with technologies listed as examples representing the environment breadth. The Manufacturing & Operational Technology Tower manages technologies centered around manufacturing operations, industrial systems, automation, warehouse execution, and asset/plant floor support.

Spans operational technology (OT), shopfloor systems, logistics/warehouse platforms, and legacy to modern transition architectures.

• SCADA platforms

• PLC integrations

• RFID based equipment and scanners

• Laser/inkjet printing control technologies

• Mixed .NET Framework stacks

• Classic ASP, VB6, VBScript, MSMQ

• C#, Angular modern web stack

• IIS based systems

• SQL Server (2008 R2 → 2022)

• Windows Server (2008 → 2022)

• Windows 11 / 10 endpoints

• Cloud hosted workforce management solutions

• Cloud based environmental/compliance systems

• Cloud based research/analytics platforms

• Automated palletizing

• Inventory management

• AGV integrated warehouse systems

• Maintenance and asset information systems

• Calibration management technologies

Collaboration & Stakeholder Engagement

• Manufacturing, Engineering, Maintenance, Planning, and Distribution

• IT Project Management, IT Operations, Infrastructure, Cybersecurity, and IT Service Delivery

• External vendors and solution partners for escalations, upgrades, and roadmap alignment

Qualifications

• Bachelor’s degree in Information Systems, Computer Science, Engineering, or related field.

• 10+ years of IT experience with significant exposure to manufacturing, industrial automation, or OT environments.

• Proven leadership in solution design, governance, and service delivery for complex, integrated systems.

• Hands-on expertise with SCADA/PLC integrations, SQL Server, Windows Server, and both legacy and modern application stacks.

• Experience with SAP (PP/PM), MES/MOM, warehouse execution, or automation platforms preferred.

• ITIL Foundation certification preferred.

• Ability to work 100% onsite at the Greensboro manufacturing facility.

• Must be 21 years of age or older.

Skills & Competencies

• Architectural and systems design thinking

• Advanced troubleshooting across application, integration, network, and infrastructure layers

• Clear communication and stakeholder influence

• Vendor management and technical oversight

• Strong prioritization in production critical environments

• Continuous improvement mindset and disciplined documentation

Work Environment and Physical Demand

• Fully onsite role at the Greensboro manufacturing facility with frequent plant floor presence.

• Occasional after hours or weekend work during deployments or production impacting issues.

• Light physical effort; occasional handling of equipment (10-50 lbs).

• Frequent walking and extended computer use.

What We Offer

• Competitive benefits package that includes medical/dental/vision/life insurance/disability plans
• Dollar for dollar 401k match up to 6% and 5% annual company contribution
• 15 Company-paid holidays
• Generous paid time off
• Employee recognition and discount programs
• Education assistance
• Employee referral bonus program
• Hybrid workplace - remote / in office
• Summer hours
• Casual dress policy Monday through Friday

Annual Base Salary Range: $103761.00 - $138347.00

Applicant Information

This job description describes the essential functions of the job at the time the job description was created, but it is not an exhaustive list of tasks, duties and responsibilities. In addition, the position may evolve or change over time and such changes may not be reflected in the job description until it is next updated.

ITG Brands and ITG Cigars provides equal employment opportunities. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. If you have a concern about discrimination in the application or hiring process or you need an accommodation based on religion, disability or pregnancy in the application or hiring process, please contact us at [e-mail] .