GSD Global Support Tech Specialist, Portuguese/English Required

BYU Pathway; Riverton (UT); Hybrid; USD 45,000 - 60,000; Full time

Job summary

A leading company in Riverton seeks a Global Support Tech Specialist fluent in Portuguese and English. This full-time role involves providing technical support for various devices and systems, ensuring customer satisfaction through effective communication and troubleshooting. Candidates must have a high school diploma and relevant IT experience. The position requires working in the office once a week under a hybrid model.

Qualifications

• 2 years of experience in technical support required.
• A+ or MCP certifications preferred.

Responsibilities

• Provide technical support for hardware and applications.
• Act as initial contact for customer issues via multiple channels.
• Troubleshoot network connectivity issues.

Skills

Fluency in English

Fluency in Portuguese

Customer Service

Troubleshooting

Education

High School Diploma

Associate degree in IT

Tools

Active Directory

Windows Operating Systems

Job description

GSD Global Support Tech Specialist, Portuguese/English Required

Riverton, UT, United States (Hybrid)

Be the First to Apply

To meet the needs of the Church, we seek to build teams that represent the diverse perspectives, broad life experiences and backgrounds of our global Church membership. With that in mind, we encourage all qualified applicants to apply.

Job Description

The Global Services Department’s purpose is to help others come unto Christ by serving members, leaders, and employees globally in a simple and efficient way. The Global Tech Support Specialist supports a wide range of desktops, laptops, tablets, smartphones, software, operating systems, and policies and procedures for The Church of Jesus Christ of Latter-day Saints. This role serves as the initial point of contact as well as an escalation point for Global Tech Support representatives. This person gathers and analyzes information about the user's issue to answer intermediate to difficult questions about installation, operation, configuration, policies, procedures, and usage of assigned products to determine the best way to resolve their problem. The person in this role is expected to respond to customer inquiries in an accurate and timely manner using all forms of communication including phone, email, and electronic messages.

This is a full-time (40-hour/week) position. Under current hybrid working arrangements, the person in this position is requiredto work in our Riverton office once a week (as designated by division) or more depending on business needs; therefore must live close. Must be available to work mornings.

• Acts as initial point of contact and escalation for customers via telephone, email, or live chat to provide technical support of hardware, systems, sub-systems, applications and/or policies and procedures
• Provides technical support of hardware, systems, sub-systems and/or applications
• Handles escalated issues from Global Tech Support representatives
• Assists with navigating around application menus, may be required to remote into customer's computer
• Troubleshoot network connectivity issues, working with remote employees on a corporate or Local Unit network
• Develops and sustains a productive customer relationship, making the customer and their needs a primary focus
• Offers alternative solutions where appropriate
• Records all customer contact information in CRM system
• Escalates the most complex problems to the Product Managers/Engineers
• Performs work under limited supervision

Qualifications

• High School Diploma or equivalent required
• Associate degree or technical institute degree/certificate in Computer Science, Information Systems, Business or any combination of related education or experience up to a minimum of 2 years required.
• Fluency in reading, writing, and speaking English is required
• Fluency in reading, writing, and speaking Portuguese is required
• A+, MCP, Dell or other industry identified certifications are preferred
• Advanced knowledge of computer hardware, Church meetinghouse technology, network troubleshooting, including connectivity issues, locating IP or TCP/IP addresses, VPN software, supporting remote users
• Understanding of Active Directory to unlock and reset passwords
• Proficient with troubleshooting all Windows Operating systems
• Ability to communicate clearly and professionally, both verbally and in writing
• Outstanding customer skills, with the ability to empathize and professionally troubleshoot and resolve customer issues

The ideal candidate:

• must be fluent in Portuguese and English - it is required.
• available to work mornings
• must have a degree in an IT Field and prior Tech Support skills are critical for success

About Us

Church employees find joy and satisfaction in using their unique talents and abilities to further the Lord’s work. From the IT professional who develops an app that sends the gospel message worldwide, to the facilities manager who maintains our buildings— giving Church members places to worship, teach, learn, and receive sacred ordinances—our employees seek innovative ways to share the gospel of Jesus Christ with the world. They are literally working in His kingdom.

Only members of the Church who are worthy of a temple recommend qualify for employment. Apart from this, the Church is an equal opportunity employer and does not discriminate in its employment decisions on any basis that would violate U.S. or local law.

Qualified applicants will be considered for employment without regard to race, national origin, color, gender, pregnancy, marital status, age, disability, genetic information, veteran status, or other legally protected categories that apply to the Church. The Church will make reasonable accommodations for qualified individuals with known disabilities.

• Job Identification 368478
• Job Category CS - Customer Service
• Posting Date 05/15/2025, 07:28 PM
• Locations 3740 W Market Center Dr, Riverton, UT, 84065, US (Hybrid)
• Job Schedule Full time
• Regular or Temporary Regular
• Worker Type Employee
• Number of Openings 1
• Worthiness Qualification Must be a member of The Church of Jesus Christ of Latter-day Saints and currently temple worthy.
• Posting Notice/More Info Please note that this job posting may close at any time without prior notice. Find out more about the many benefits of Church Employment at https://careers.churchofjesuschrist.org.

3740 W Market Center Dr, Riverton, UT, 84065, US