GSD Global Support Tech Generalist, English/Portuguese Required, Employee IT Support

The Church of Jesus Christ of Latter-day Saints; Riverton (UT); Hybrid; USD 40,000 - 65,000; Full time

Job summary

An established industry player is seeking a Global Support Tech Generalist to join their team. This full-time role involves providing essential IT support to users, ensuring smooth operation of hardware and software. The ideal candidate will possess strong technical skills, particularly in network troubleshooting and customer service, and be fluent in both English and Portuguese. With a focus on building productive customer relationships, this position offers a chance to make a significant impact in a supportive environment. If you're passionate about technology and helping others, this opportunity is perfect for you.

Qualifications

• 0-2 years of technical support experience required.
• Strong knowledge of computer hardware and network troubleshooting.

Responsibilities

• Provide technical support via phone, email, or chat.
• Troubleshoot network connectivity problems and assist customers.
• Record interactions in the CRM system and escalate issues.

Skills

Technical Support

Customer Service

Network Troubleshooting

Active Directory

Windows OS

Fluency in English

Fluency in Portuguese

Education

High School Diploma

Associate Degree in Computer Science

Technical Certification in Information Systems

Tools

CRM System

Job description

GSD Global Support Tech Generalist, English/Portuguese Required, Employee IT Support

Join to apply for the GSD Global Support Tech Generalist, English/Portuguese Required, Employee IT Support role at The Church of Jesus Christ of Latter-day Saints

Job Overview

We help others come unto Christ by serving members, leaders, and employees globally in a simple and efficient way. The Global Tech Support Generalist supports desktops, laptops, tablets, smartphones, software, operating systems, and related policies and procedures. Serving as the initial point of contact, this role gathers and analyzes information about user issues to provide solutions for hardware, installation, operation, configuration, and policy questions. The role requires responding to customer inquiries accurately and promptly via phone, email, and electronic messages.

Responsibilities

• Act as the first contact for customers via phone, email, or chat, providing technical support for hardware, systems, and applications.
• Assist with navigating application menus and remotely troubleshooting customer issues.
• Troubleshoot network connectivity problems, working with remote employees on various networks.
• Build and maintain productive customer relationships, focusing on customer needs.
• Record all interactions in the CRM system and escalate complex issues to specialists when necessary.
• Perform tasks under general supervision.

Qualifications

• High School Diploma or equivalent; associate degree or technical certification in Computer Science or Information Systems preferred.
• 0-2 years of technical support experience.
• Fluency in English and Portuguese (reading, writing, speaking) is required.
• Strong knowledge of computer hardware, network troubleshooting, Active Directory, and Windows OS.
• Excellent verbal and written communication skills and customer service skills.

Additional Information

This is a full-time position (40 hours/week). Due to current hybrid work arrangements, the employee is required to work in the Riverton office once a week or more, depending on business needs, and must reside nearby.