Growth & Wellness Coach for Structured Progress

Serenity-Healthcare-1; Parker (CO); On-site; USD 34,440,000 - 36,506,000; Full time

Benefits offered by this job

Health insurance

401(k)

Paid time off

Professional certification

Growth-oriented environment

Job summary

Serenity is hiring a Customer Experience Coach to guide individuals through structured sessions, helping them build positive habits, stay motivated, and progress toward personal goals. The role focuses on creating a welcoming, organized, and encouraging environment with a strong emphasis on client engagement.

You’ll work directly with participants, using provided tools and training, to maintain consistent notes and provide professional support throughout the program.

Qualifications

• 2+ years of full-time professional experience in any industry.
• CHARand professional verbal and written communication skills
• Strong interpersonal skills with patience and empathy
• Reliable, punctual, and open to feedback
• Authorized to work in the United States
• Ability to pass a background check and drug screening

Responsibilities

• Provide one-on-one support during scheduled program sessions
• Operate and monitorspecialized program tools and technology (training provided)
• Encourage participants through positive practices such as journaling,goal-setting, and mindfulness exercises
• Maintainaccuratesession notes and share updates with team members
• Ensure each participant’s experience is professional, supportive, and respectful
• Follow established processes and standards tomaintaina consistent experience

Skills

Customer service

Hospitality

Retail

Education

Caregiving

Job description

Serenity is hiring a Customer Experience Coach to guide individuals through structured sessions, helping them build positive habits, stay motivated, and progress toward personal goals. The role focuses on creating a welcoming, organized, and encouraging environment with a strong emphasis on client engagement.

You’ll work directly with participants, using provided tools and training, to maintain consistent notes and provide professional support throughout the program.