Growth Team Operations Coordinator

Appalachian Mountain Club; Boston (MA); On-site; USD 45,000 - 58,000; Full time

Benefits offered by this job

Health plan

Life insurance

AD&D

Long-term disability

403(b) retirement with 4% match

Paid time off

Holidays

AMC merchandise discount

Free annual AMC membership

Educational assistance

Pro deal discounts

Job summary

The Appalachian Mountain Club (AMC) is seeking a detail-oriented Operations Coordinator to support the Growth Team's financial and operational systems. You will work with departments across AMC to ensure behind-the-scenes processes are efficient, consistent, and scalable.

The ideal candidate values order from complexity, thrives in ambiguity, and enjoys cross-functional collaboration. This role offers a competitive salary and strong benefits as AMC advances outdoors and conservation.

Qualifications

• 2–4 years of applicable experience.
• Organized, detail-oriented, and able to track deadlines and deliverables.
• Strong coordination and communication skills across departments.
• Comfortable learning and using technology platforms like Airtable and PM tools.

Responsibilities

• Coordinate budget and forecast cycles for the Growth Team.
• Conduct monthly financial reporting and KPI analysis.
• Coordinate weekly KPI results and market insights.
• Support expense coding and recordkeeping for the Growth Team and CGO.
• Collect KPI results on campaigns and capture learnings for future campaigns.
• Maintain a shared view of upcoming projects and deadlines across teams.
• Capture, scope, and prioritize Growth Team requests; assign work.
• Assist in optimizing Airtable workflows and structures.
• Manage updates to internal processes for project management and deliverables.
• Schedule monthly Growth Team meetings and bi-annual in-person events.

Skills

Coordination

Communication

Airtable

Project management tools

Spreadsheets

Reporting systems

Tools

Airtable

Project management tools

Spreadsheets

Reporting systems

Job description

The Appalachian Mountain Club (AMC) is the nation’s oldest conservation and recreation organization. Our mission is to foster the protection, enjoyment, and understanding of the outdoors. We are committed to ensuring that the outdoors is accessible to all, advancing conservation initiatives, and building a welcoming outdoor community.AMC is looking for a detail-oriented, highly organized Operations Coordinator to help keep the Growth Team’s financial and operational systems running smoothly. In this role you’ll work with departments across AMC to ensure the behind-the-scenes processes that power our work are efficient and consistent. The ideal candidate values creating order from complexity, is comfortable with ambiguity, embraces the concept of constant improvement, and enjoys collaborating with cross-departmental teams.What you’ll be doing at AMCFinancial & Metrics CoordinationCoordinate budget and forecast cycles for the Growth Team, following AMC’s annual timeline.Conduct, monthly financial reporting and analysis to ensure the Growth Team is on track to financial plans.Coordinate weekly metrics updates including KPI results and market insights.Support financial reporting, expense coding and recordkeeping for the Growth team and CGO.Collect and coordinate KPI results on key campaigns, including mid-campaign updates and post-mortem reviews. Capture learnings for use in upcoming campaigns.Project CoordinationMaintain a shared view of upcoming projects, work, and deadlines across Growth Team departments.Ensure new Growth Team requests coming from within the team and from other AMC departments are captured, scoped, prioritized, and assigned.Assist in optimizing AirTable workflows and structures to improve visibility and streamline team processes.Manage and develop updates to internal team processes to promote efficient project management and high-level deliverables.Growth Operational ExcellenceSchedule and manage recurring monthly meetings that focus on strategic team updates, project highlights, cross-functional work, and KPI reporting.Assist in planning bi-annual in-person Growth Team events.What AMC is Looking ForEnjoys creating structure and clarity in complex or evolving situations and can bring order to ambiguous processes.Is organized and detail-oriented, and enjoys keeping track of details, deadlines, and moving pieces.2 to 4 years of applicable experience.Has strong coordination and communication skills, with an interest in learning how to support projects and keep teams aligned and on track.Is proactive and solutions-oriented, identifying opportunities to improve systems, workflows, and team effectiveness.Communicates clearly and professionally with colleagues at all levels of the organization and across departments.Is comfortable learning and managing technology platforms such as Airtable, project management tools, spreadsheets, and reporting systems.Thrives in a collaborative environment and enjoys supporting the success of multiple teams and stakeholders.Shares AMC's commitment to outdoor recreation, conservation, and creating positive experiences for members, volunteers, and supporters.Core CompetenciesOrganization & Execution - Manages multiple priorities, deadlines, and details with consistency and follow-through.Financial & Analytical Acumen - Comfortable working with budgets, financial data, KPIs, and reporting to identify trends and support decisions.Project Coordination - Creates visibility across projects, coordinates stakeholders, and keeps work moving from request through completion.Process Improvement - Looks for ways to simplify, standardize, and continuously improve systems and workflows.Collaboration & Communication - Builds strong cross-functional relationships and communicates clearly across teams and levels of the organization.Adaptability & Problem Solving - Navigates ambiguity, shifting priorities, and imperfect information with a practical, solutions-oriented approach.What AMC Can Offer YouSalary: $45,000-$58,000We are committed to fair compensation practices. The initial salary represents our starting point, and our compensation philosophy is designed to reward and recognize the contributions of our employees as they grow within the organization. External candidates typically begin their journey with us at the starting point of the salary range. The final compensation offer will be based on factors such as experience, education, competencies, and geographic differential relevant to the position, and will be discussed during the interview process.BenefitsHealth Plan: Generous employer contributions with optional vision and dental.Other Insurance: 100% employer paid life insurance, AD&D insurance, long-term disability.Career Progression: The potential to have annual compensation reviews commensurate with performance and effort.Retirement: 403(b) with 4% matching employer contributions and a vesting schedule. This benefit increases with tenure.Paid Time Off: up to 4 weeks of Paid Time Off and up to 11 paid company holidays at hire. This benefit increases with tenure.Other Team Member Perks:30% discount on AMC Merchandise Free Annual AMC Membership10 Free nights at AMC locationsEducational AssistancePro deal discounts on equipment & gear and more!To Apply:Please include a resume and letter of interest. No phone calls or agencies please.AMC’s commitment to working at the intersection of people and the outdoors extends to our hiring process. Every application is reviewed by real people and our team does not use AI to screen candidates or replace human judgment.As we review your resume and setup interviews, our goal is to get to know you as an individual. While AI may be a helpful preparation tool, it is important to know that our priority is to understand your unique voice, experience, and perspective. If your application includes a writing prompt, please be prepared to discuss your reasoning and approach.AMC encourages all interested candidates to apply, even if they do not meet every listed qualification. If you have a passion for the outdoors and believe your skills and experiences align with this role, we welcome your application.The Appalachian Mountain Club has zero tolerance for child abuse or placing children in danger. The AMC requires all employees who work in a program or facility that serves children, disabled persons, or the elderly to have a criminal background record check performed on their name annually with employment contingent upon satisfactory results.