Community Hub Associate / Merchandising + Programming

Appalachian Mountain Club; Town of Haverstraw (NY); On-site; USD 23,000 - 26,000; Part time

Benefits offered by this job

Insurance for eligible roles

403(b) retirement plan

Paid time off up to 10 days

AMC merchandise discount

Free Annual AMC Membership

4 Free nights at AMC locations

Prodeals on gear and more

Job summary

The Appalachian Mountain Club in Harriman, NY is seeking a seasonal Retail Associate to welcome visitors, provide trail information, and manage a busy POS and merchandise area. You will promote AMC memberships, assist with stock, and help keep facilities clean and welcoming during weekends, evenings, and holidays.

This role requires strong guest services, reliability, and the ability to lift up to 50 pounds, while staying flexible across shifts.

Qualifications

• Exceptional guest services with a mission-driven mindset.
• Fundamental safety awareness for hiking and outdoor activities.
• Ability to multitask in a fast-paced retail setting without direct supervision.
• Reliable transportation and willingness to work weekends, nights, and holidays.
• Proficient computer skills and effective written communication.
• Experience with Microsoft Office is expected.

Responsibilities

• Welcome patrons with a friendly attitude and provide current trail information.
• Recommend local attractions and manage a retail-oriented POS environment.
• Stock merchandise, organize backstock, and maintain clean facilities.
• Promote AMC memberships and explain their benefits to visitors.
• Refer patrons to state agencies during emergencies and ensure safety.
• Maintain AMC hospitality standards and participate in other duties as assigned.

Skills

Guest services

Customer service

Team player

Strong communication

Microsoft Office

Typing

POS systems

Flexibility

Stand/walk 9 hours

Lift up to 50 lbs

Tools

POS systems

Job description

Job Details

Job Location: Harriman Visitor Centers - Haverstraw, NY 10927

Position Type: Seasonal

Salary Range: $17.50 – $17.50 Hourly

Shift: Any

Seasonal Dates: July 8th, 2026 – January 8th 2027

Ready to dive into epic outdoor adventures and make a positive impact on the environment? Look no further than the Appalachian Mountain Club (AMC) – the oldest conservation, education, and recreation organization in the USA! Our passion for the outdoors knows no bounds, and we want YOU to be a part of it. As an employee, you'll unlock access to exciting programs, policies, and procedures that empower you to make a real difference. Join the AMC team now and embark on the journey of a lifetime!

Responsibilities

• Welcome and assist patrons with a friendly and approachable attitude.
• Provide accurate and up-to-date trail information, along with recommendations for local tourism and hospitality attractions.
• Demonstrate proficiency in managing Point of Sale (POS) systems, receiving deliveries, and efficiently stocking merchandise to maintain a well‑organized and visually appealing retail environment.
• Develop a comprehensive understanding of all retail items.
• Take responsibility for organizing backstock, maintaining cleanliness in buildings, bathrooms, and grounds, contributing to a positive and welcoming atmosphere for park patrons.
• Actively promote and sell AMC memberships, emphasizing the benefits and value of joining the Appalachian Mountain Club.
• During emergencies, promptly refer patrons to the appropriate state agency personnel, ensuring their safety and well‑being.
• Demonstrate flexibility by being available to work weekends, nights, and holidays.
• Maintain and promote AMC standards in all forms of hospitality.
• Other duties as assigned.

This job specification should not be construed to imply that these requirements are the exclusive standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as may be required by their supervisor.

Qualifications

• Exceptional guest services skills and a demonstrated commitment to the mission of the Appalachian Mountain Club.
• Possess a fundamental understanding of safe practices during hiking and outdoor activities.
• Proven ability to successfully accomplish multiple tasks without direct supervision.
• Must have reliable transportation.
• Exceptional customer service skills and ability to be a team player within a detail‑oriented, fast‑paced environment.
• Possesses some knowledge of retail/merchandising practices.
• Must be enthusiastic and enjoys working with the public.
• Prior guest services experience is preferred but not necessary.
• Proficient computer skills, including effective typing and strong written communication skills are mandatory. Prior experience with Microsoft Office is expected.
• Must be a team player, detail oriented, well organized, highly flexible, adaptable, and resourceful.
• Physical abilities needed: ability to stand and walk for 9 hours at a time and lift up to 50 pounds from waist to head height or from floor to waist height is required.

Compensation and Benefits

Salary range: $17.00/hour. We are committed to fair compensation practices, and we encourage qualified candidates to apply. The initial salary represents our starting point, and our compensation philosophy is designed to reward and recognize the contributions of our employees as they grow within the organization. External candidates typically begin their journey with us at the starting point of the salary range. The final compensation offer will be based on factors such as experience, education, skills and geographic differential relevant to the position, and will be discussed during the interview process.

Benefits

• Insurance: Available with positions that are 6 months or longer and when working greater than 30 hours per week
• Retirement: Voluntary 403(b) Contribution
• Paid Time Off: earn up to 10 days of paid earned time depending on length of service
• Other Team Member Perks:
  • 30% discount on AMC Merchandise
  • Free Annual AMC Membership
  • 4 Free nights at AMC locations
  • Prodeals discounts on equipment & gear and more!

The Appalachian Mountain Club has zero tolerance for child abuse or placing children in danger. The AMC requires all employees who work in a program or facility which serves children, disabled persons, or the elderly to have a criminal background record check performed on their name annually with employment contingent upon satisfactory results.