Growth & Service Banker — Member Solutions Pro

Paycom; Hayward (CA); On-site; USD 55,000 - 60,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) with employer match

Tuition reimbursement

Discretionary bonus

Paid time off

Job summary

Provident Credit Union in Hayward, CA seeks a Universal Banker to deliver outstanding member service, open new accounts and loans, and cross-sell financial products. This role requires effective communication, sales drive, and collaboration with branch staff to achieve goals.

Responsibilities include processing transactions, maintaining confidentiality, and participating in community outreach, with a strong emphasis on service excellence and operational accuracy.

Qualifications

• Bachelor’s degree preferred.
• 1+ year of financial services experience in banking or credit union.
• 1+ year of sales and service experience with proven results.
• Experience making effective outbound telephone calls.
• Experience with Real Estate and Consumer Loans.
• Experience with business banking products and relationships.
• Experience with cash handling/teller transactions/loan funding.
• Experience in working in a team environment and developing relationships.
• Excellent listening and speaking skills.
• Excellent written communication skills.
• Computer literacy in Windows and Microsoft Office.

Responsibilities

• Open/process new member accounts and loan applications.
• Deliver exceptional member service and cross-sell products and services.
• Perform basic teller functions: deposits, withdrawals, loan payments, stop payments.
• Maintain member confidentiality and ensure data accuracy.
• Meet assigned goals and participate in community events and business development.

Skills

Financial services

Sales experience

Customer service

Outbound calls

Real estate loans

Consumer loans

Business banking

Cash handling

Team player

BSA/OFAC training

Education

Bachelor’s degree preferred

Tools

Windows

Microsoft Office

Job description

Provident Credit Union in Hayward, CA seeks a Universal Banker to deliver outstanding member service, open new accounts and loans, and cross-sell financial products. This role requires effective communication, sales drive, and collaboration with branch staff to achieve goals.

Responsibilities include processing transactions, maintaining confidentiality, and participating in community outreach, with a strong emphasis on service excellence and operational accuracy.