Growth-Oriented Operations Coordinator - Trucking

The Kaplan Trucking Company; Valley View (OH); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k) with company match

Vacation and holiday pay

Paid parental leave

Job summary

Kaplan Trucking is seeking a dynamic Central Operations Coordinator to support owner operators, terminal networks, and customers from our Valley View, OH office. The role emphasizes inside sales growth, relationship building, and operational problem solving with a hardworking Operations Team.

You will work Monday–Friday, 8:00 AM–5:00 PM on-site, engage with diverse stakeholders, and contribute to process improvements while pursuing long-term growth within the company.

Qualifications

• Minimum 1–2 years of related business experience.
• Customer service-oriented.
• Strong communication skills in phone and email.
• Ability to interact with drivers, terminals, agents, vendors and customers.
• Ability to work under pressure.
• Analytical aptitude.

Responsibilities

• Assist owner operators with operational issues.
• Communicate with terminal network to provide support and resolve issues.
• Monitor load availability and operator location across the Eastern U.S. and Texas.
• Identify opportunities to improve utilization of services and engage new agents/customers.
• Complete administrative duties: account setup, credit checks, load advances, operator statements, and email documentation.
• Analyze performance metrics and help implement improvements to operations.
• Assist with implementing new programs, software, and systems.

Skills

Customer service

Communication

People skills

Analytical thinking

Work under pressure

Job description

Kaplan Trucking is seeking a dynamic Central Operations Coordinator to support owner operators, terminal networks, and customers from our Valley View, OH office. The role emphasizes inside sales growth, relationship building, and operational problem solving with a hardworking Operations Team.

You will work Monday–Friday, 8:00 AM–5:00 PM on-site, engage with diverse stakeholders, and contribute to process improvements while pursuing long-term growth within the company.