Central Operations Coordinator

The Kaplan Trucking Company; Valley View (OH); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k) with company match

Vacation and holiday pay

Paid parental leave

Job summary

Kaplan Trucking is seeking a dynamic Central Operations Coordinator to support owner operators, terminal networks, and customers from our Valley View, OH office. The role emphasizes inside sales growth, relationship building, and operational problem solving with a hardworking Operations Team.

You will work Monday–Friday, 8:00 AM–5:00 PM on-site, engage with diverse stakeholders, and contribute to process improvements while pursuing long-term growth within the company.

Qualifications

• Minimum 1–2 years of related business experience.
• Customer service-oriented.
• Strong communication skills in phone and email.
• Ability to interact with drivers, terminals, agents, vendors and customers.
• Ability to work under pressure.
• Analytical aptitude.

Responsibilities

• Assist owner operators with operational issues.
• Communicate with terminal network to provide support and resolve issues.
• Monitor load availability and operator location across the Eastern U.S. and Texas.
• Identify opportunities to improve utilization of services and engage new agents/customers.
• Complete administrative duties: account setup, credit checks, load advances, operator statements, and email documentation.
• Analyze performance metrics and help implement improvements to operations.
• Assist with implementing new programs, software, and systems.

Skills

Customer service

Communication

People skills

Analytical thinking

Work under pressure

Job description

Kaplan Trucking, in business since 1934, is one of the most experienced flatbed trucking companies in the United States, specializing in steel hauling while also transporting commodities including aluminum, pipe, machinery, and building products.

Kaplan Trucking is a company that is independent, stable, and growth minded. We value innovation, long-term thinking, and a roll-up-your-sleeves/desire to dig in mentality. We invest in people who take ownership, care deeply about quality, and want to contribute to something bigger than themselves.

We are looking for a dynamic, career-minded individual to join our growing operation as a Central Operations Coordinator.

This position is full-time, on-site in our Valley View, Ohio office.

In this role, you will directly and primarily support our owner operators, terminal network, and customers, working alongside our Operations Team managers and our other operational support teams to cultivate growth through inside sales activities and new business development opportunities.

If you have an entrepreneurial spirit and are looking for a challenging, constantly evolving work environment where everything you do has a direct, immediate impact on the company, this role could be a great fit for you.

In addition, as we are very intentional about promoting our employees from within our organization, we strongly encourage candidates with management, leadership, or other professional growth aspirations that are looking for a long-term role to grow within a company to apply.

Responsibilities of the Position:

• Assisting owner operators with operational issues
• Communicating and developing relationships with our terminal network to provide support and resolve issues
• Facilitating agent activity by keeping abreast of their load availability as well as the location and availability of our owner operator base within the Eastern U.S. and Texas
• Reviewing our existing terminals' and owner operators' utilization of Kaplan's value-added services and communicating additional opportunities to improve our collective business; in a similar way when appropriate, contact prospective new agents, owner operators, and customers to discuss their needs and provide details about the Kaplan's services to best meet them
• Performing administrative duties such as customer account setup, credit checks, load advances, and managing owner operator statements, providing email documentation, etc.
• Analyzing performance metrics and helping to implement strategies to improve operational performance
• Assisting with implementing new programs, software, and systems

Qualifications & Interpersonal Skills:

• At least 1-2 years of related business experience required
• Customer service-oriented
• Strong communication skills with the ability to recognize and appropriately respond to tone in phone and email correspondence
• Ability to interact with a variety of people, including truck drivers, terminals/agents, vendors/customers, co-workers, and internal departments
• Ability to work under pressure
• Analytical aptitude
• Positive attitude and friendly demeanor
• Monday through Friday, 8:00 AM to 5:00 PM (on-site in Valley View, OH)
• Performance-based bonus plan
• Complete benefits package including medical, dental, vision, and life insurances
• 401(k) with company match
• Vacation and holiday pay
• Paid parental leave

Physical Demands of the Position:

Work is performed in an office environment and requires the ability to operate standard office equipment and keyboards. Must have the ability to stand, walk, and sit; talk and hear, both in person and by telephone; and reach with hands and arms to lift and carry items up to 25 pounds.