Growth-Oriented Customer Service Specialist

SupplyOne, Inc.; Dallas (TX); On-site; USD 32,000 - 52,000; Full time

Job summary

SupplyOne, Inc. is seeking a Customer Service Representative to provide outstanding support to our customers in Dallas.

The role involves order processing, quotes, inventory coordination, and close collaboration with sales and operations to ensure on-time, in-spec deliveries. CSR must navigate entry-level to senior responsibilities, building product knowledge and partnering with cross-functional teams to protect margins and improve customer satisfaction.

Qualifications

• HS diploma required or equivalent experience preferred.
• Customer service experience preferred; willingness to learn and adapt.

Responsibilities

• Process and confirm orders accurately on receipt; ensure timely entry.
• Generate quotes within standard timeframes with guidance as needed.
• Respond to customer inquiries via phone and email promptly and route non-routine requests.
• Maintain and update customer records and documentation daily.
• Coordinate with sales and operations to ensure DIFOTIS performance and pricing accuracy.
• Support cross-functional teams in upsell and account management.
• Escalate issues per policy and drive timely resolutions.

Skills

Customer service

Communication

Organization

Attention to detail

Microsoft Office

Education

High School diploma

Bachelor’s degree in Business Administration or related field

Tools

Excel

CRM

ERP

Job description

SupplyOne, Inc. is seeking a Customer Service Representative to provide outstanding support to our customers in Dallas.

The role involves order processing, quotes, inventory coordination, and close collaboration with sales and operations to ensure on-time, in-spec deliveries. CSR must navigate entry-level to senior responsibilities, building product knowledge and partnering with cross-functional teams to protect margins and improve customer satisfaction.