Growth-Oriented Automotive Service Advisor

Blake Ford; Franklin (VA); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with company match

Paid time off

Job summary

Blake Ford is seeking an experienced automotive Service Advisor in Virginia to join our team. The role emphasizes examining warranty coverage, diagnosing customer-described problems, and creating detailed repair orders with clear explanations and approvals.

The ideal candidate has customer service experience, solid mechanical knowledge, and familiarity with Xtime or Automate; a reliable transportation history is expected. This full-time position offers growth and benefits.

Qualifications

• 1 year manufacturer experience preferred but not required
• Customer service experience required
• Strong telephone and computer skills
• Solid mechanical knowledge of automotive service
• Experience with Xtime and Automate is a plus
• Verifiable work history
• Dependable transportation

Responsibilities

• Verify warranty and service contract coverage by examining records and papers; explain provisions and exclusions
• Ascertain automotive problems by listening to customer descriptions of symptoms
• Develop estimates by costing materials, supplies and labor, calculating customer payment including deductibles
• Prepare repair orders (RO) by describing symptoms, problems, and causes discovered; obtain approvals; enter RO into service database
• Maintain customer rapport by explaining estimates and expected return of vehicle; obtain approvals; provide contact numbers; answer questions
• Maintain automotive records by recording problems and corrective actions planned
• Update job knowledge by participating in educational opportunities; read manufacturers publications
• Enhance organization reputation by taking ownership of requests; explore opportunities to add value

Skills

Customer service

Telephone skills

Mechanical knowledge

Xtime experience

Automate experience

Work history

Dependable transportation

Tools

Xtime

Automate

Job description

Blake Ford is seeking an experienced automotive Service Advisor in Virginia to join our team. The role emphasizes examining warranty coverage, diagnosing customer-described problems, and creating detailed repair orders with clear explanations and approvals.

The ideal candidate has customer service experience, solid mechanical knowledge, and familiarity with Xtime or Automate; a reliable transportation history is expected. This full-time position offers growth and benefits.