Growth Operations Team Sr. Manager - In-Person

MassMutual Ventures; Long Beach (CA); On-site; USD 130,000 - 170,000; Full time

Job summary

Parkade is seeking a Growth Operations Senior Manager in Long Beach, CA to own the Parkade Patroller Network and scale it nationwide. You will drive program momentum from pilot to market, partner with sales and customer success, and build the governance, metrics, and tooling to prove ROI.

The role requires 5+ years in program or operations management, comfort hiring and leading a team, and fluency with SQL and low-code platforms to create dashboards and automate workflows.

Qualifications

• 5+ years in program, implementation, or operations management.
• Experience taking an idea to MVP to scalable service.
• Ability to hire and lead a growing team.

Responsibilities

• Lead end-to-end Growth Ops programs from pilot to market.
• Operationalize testing phases into repeatable programs with documented processes.
• Bridge between third-party partners, internal stakeholders, and customers.
• Define roles and workflows to staff and scale the program; build automations.

Skills

SQL proficiency

Leadership

AI tooling experience

Tools

Retool

Airtable

Job description

Growth Operations Senior Manager

About Parkade: Parkade is a B2B2C SaaS platform that modernizes private parking for apartments, mixed‑use, and offices. We help buildings move away from the headaches of stickers, hang tags, and spreadsheets to a fully automated, self‑serve app for parking management, enforcement, and customer service. Our strong differentiation, high customer retention, and successful SeriesA funding set us apart in the large PropTech market. We are a lean, high‑impact team where your work is visible, ideas matter, and you can shape how things get done.

The Role

This is a rare opportunity to get in on the ground floor of something big. Growth Ops is Parkade's newest team tackling initiatives that improve customer outcomes, expand our service offerings, and facilitate strategic projects. The first undertaking is to stand‑up the Parkade Patroller Network (PPN), a program that facilitates enforcement at our customers' lots. As the first Senior Manager of Growth Ops you’ll own this program, taking it from seed to launch, operationalizing it into a standard product, building the team, tools, and processes to take it nationwide, and then moving on to new growth initiatives. You’ll report directly to the VP of Operations and work cross‑functionally to create and launch flagship services that our customers love.

What You’ll Do

End to End Program Management

• Take the reins of a program that already has momentum and drive it from pilot to market.
• Operationalize the current testing phase into a repeatable, reliable program with documented processes and clear performance standards.
• Act as the connective tissue between third‑party partners, internal stakeholders, and customers.

Build the Business

• Formalize initiatives into commercially viable products that are piloted, packaged, and sold to new and existing customers.
• Partner with Sales and Customer Success to define the value proposition, pricing model, and go‑to‑market approach.
• Create the reporting infrastructure, goal‑tracking frameworks, and dashboards needed to demonstrate program performance and ROI.

Design the Team & the Tools

• Define the roles, responsibilities, and workflows needed to staff and scale the program with a path to hiring as we grow.
• Build automations and low‑code workflows to streamline the experience for partners and local contractors.
• Develop training materials, onboarding resources, and SOPs that enable new patrollers and partners to ramp fast and perform consistently.

Keep Expanding the Footprint

• Identify and pursue new partnership opportunities, networks, and service expansions that grow the offering.
• Stay curious about new verticals, enforcement models, and emerging technology to bring those ideas to the table proactively.

What We’re Looking For

• 5+ years of program, implementation, or operations management experience.
• A track record of taking something from idea to MVP to a scalable service; you’ve been part of building a messy, early‑stage program and made it work.
• Comfort operating as a solo builder with the ability to hire and lead a team as the program grows.
• A can‑do attitude ready to roll up your sleeves and help the VP of Operations scale this program.
• Working knowledge of SQL and experience with low‑code platforms (Retool, Airtable, etc.) to build dashboards and operational tools without waiting on engineering.
• Fluency with AI tools and AI‑enabled workflows; you actually use them to work smarter.
• Strong communicator who can manage relationships with third‑party contractors and partners while keeping internal stakeholders aligned.
• Flexibility to be available outside standard hours when program needs arise (evenings, weekends). Enforcement doesn’t always happen 9‑to‑5 and may affect your non‑business‑hours schedule.
• This role is based in our Long Beach, California office, with 3 days in the office and 2 days flexible per week.

Nice to Haves

• Experience in parking, property technology, or a related field in an operations environment.
• Background in launching a program as a standalone product or revenue‑generating service.
• Experience with contractor or gig‑economy workforce management.
• Comfortable building pitch materials or sales collateral to support a go‑to‑market motion.