Growth & Operations Manager

Des Moines West Side Chamber of Commerce; Des Moines (IA); On-site; USD 30,000 - 32,000; Part time

Job summary

Des Moines West Side Chamber of Commerce is seeking a part-time Operations Support to help grow new members, support sponsors, and deliver quality events. The role reports to the chamber board and collaborates with the Member Engagement Coordinator to on-board and support members.

The position is 25–30 hours per week with a salary range of $30,000 to $32,000 per year, commensurate with experience. The successful candidate will have strong organizational skills and experience with CRM systems

Qualifications

• 2+ years in administrative, operations, or nonprofit/association management.
• Experience with membership management or CRM software.
• Strong organizational skills with ability to meet multiple deadlines.
• Excellent written and verbal communication skills.

Responsibilities

• Execute billing process including invoicing and follow-up.
• Use Chamber Master for billing, communication, and member management.
• Coordinate ribbon cuttings for member businesses.
• Secure annual and event sponsorships.
• Provide administrative support to board-led committees.
• Attend monthly Board meetings and regional Partnership meetings as needed.
• Work with the Member Engagement Coordinator to on-board and support members.
• Position reports to the chamber board.

Skills

Administrative experience

CRM experience

Membership management

Organizational skills

Communication skills

Tools

Chamber Master

Job description

Provide operations support to the Des Moines West Side Chamber to help facilitate new member growth, sponsor support, and consistent quality events.

Key Duties and Responsibilities:

• Execute billing process, to include invoicing, follow-up, and addressing any billing issues or concerns.
• Utilize Chamber Master for billing, communication, and member management.
• Coordinate and schedule ribbon cuttings for member businesses
• Secure annual and event-based sponsorships.
• Provide administrative support to board-led committee work.
• Attend monthly Board meetings and fill in at monthly Regional Partnership meetings as needed.
• Work with the Member Engagement Coordinator to on-board and support members.
• The position reports to the chamber board

Qualifications:

• 2+ years of administrative, operations, or nonprofit/association management experience.
• Experience with membership management or CRM software (Chamber Master experience a plus).
• Strong organizational skills and ability to manage multiple deadlines independently.
• Comfortable with basic financial tracking/reconciliation.
• Excellent written and verbal communication skills.

Hours and Compensation:

• This position is part-time and is expected to take 25 – 30 hours a week.
• The salary range is $30,000 to $32,000 per year commensurate with experience.