Growth-Minded Insurance CSR & Policy Support Pro

Ellis Redford; Roanoke (VA); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Bonus based on performance

Competitive salary

Paid time off

Job summary

Ellis Redford - State Farm Agent in Roanoke, Virginia is seeking a Customer Service Representative. This role involves providing exceptional customer experiences, resolving inquiries, and coordinating with team members. Candidates should have strong communication skills and relevant insurance licenses.

The position emphasizes growth opportunities within the agency for motivated individuals interested in enhancing their careers in the insurance sector.

Qualifications

• Strong communication and interpersonal skills essential for customer interaction.
• Detail-oriented with the ability to manage multiple tasks.
• Previous experience in customer service is preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication and interpersonal skills

Detail-oriented

Multitasking

Education

Property & Casualty VA License

Life & Health VA License

Job description

Benefits:

• Bonus based on performance
• Competitive salary
• Paid time off

ROLE DESCRIPTION:

As a Customer Service Representative with Ellis Redford State Farm, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.
• Property & Casualty VA License required
• Life & Health VA License required