Growth-minded Assistant Site Manager II — Lead Ops & Sales

Express Wash Concepts

Suffolk (VA)

Hybrid

USD 28,000 - 33,000

Full time

14 days+

Get a reply from this employer

Your resume and cover letter, tailored to exactly what they’re hiring for.

Get past ATS filters

Benefits offered by this job

Health care benefits

401k with company match

Recognition programs

Ongoing training and development

Unlimited Wash Club membership

50% off retail items

Company-provided uniforms

Educational reimbursement

Paid vacation

Job summary

Express Wash Concepts' Green Clean Express Auto Wash in Suffolk, VA is hiring an Assistant Site Manager II to support the site manager and drive customer service excellence. You will lead a team, manage daily operations, and upsell monthly unlimited wash packages while promoting a positive store culture.

The role requires 1 year of leadership experience and 2+ years of customer service, with basic IT skills including POS and MS Office.

Qualifications

High school diploma or equivalent required; associate or bachelor’s degree preferred.
Minimum of 1 year of leadership experience.
At least 2 years of customer service experience, including de-escalation tactics.
Basic IT and computer proficiency, including POS systems and Microsoft Office.
Ability to work flexible hours, including weekends.
Strong verbal communication skills to effectively engage with customers.
Ability to follow clear directions and coach others.
Ability to close the site at least two nights per week and open as needed.
Present professional image according to appearance guidelines.

Responsibilities

Maintain high-quality day-to-day on-site store operations.
Lead with integrity and foster a culture of respectful accountability.
Strive to exceed sales goals and store growth.
Assist with recruiting, developing, and motivating teams to deliver the company’s mission.
Successful management of labor and staff scheduling.
Effective P&L management through monitoring of chemicals, utilities, and other expenditures.
Maintain quality assurance through accurate Quality Control checks.
Follow standard procedures for cash management to include daily reconciliations, audits, and deposits.
Monitor inventory and supplies and assist with orders.
Ensure adherence to all safety protocols and standard operating procedures.
Properly address all customer escalations in a calm and collected manner.
Learn wash process and equipment to expand the knowledgebase.
Further growth through educational/training opportunities.
Perform other related duties as required and assigned.