Growth Marketing Engagement & Retention Manager, Apple Services

Apple; New York (NY); On-site; USD 136,000 - 249,000; Full time

Job summary

An established industry player is seeking a Growth Marketing Engagement & Retention Manager to drive customer engagement and retention for its services. This role involves optimizing marketing strategies through A/B testing and data-driven insights while collaborating with diverse teams across the organization. The ideal candidate will have a strong background in lifecycle marketing, particularly in the financial services sector, and possess excellent project management skills. Join this innovative company and contribute to creating exceptional customer experiences that resonate with users worldwide.

Benefits

Comprehensive medical and dental coverage

Retirement benefits

Employee stock purchase plan

Tuition reimbursement

Discretionary bonuses

Qualifications

• 5-8 years in lifecycle marketing, especially in financial services.
• Strong project management and attention to detail required.

Responsibilities

• Develop and optimize engagement and retention strategies.
• Collaborate with teams across different timezones for campaign success.

Skills

Lifecycle Marketing

A/B Testing

Data-Driven Optimization

Project Management

Customer Engagement

Retention Strategies

Cross-Functional Collaboration

Communication Skills

Education

Bachelor’s Degree

Tools

Email Marketing Tools

Push Notification Platforms

In-App Messaging Tools

Job description

Growth Marketing Engagement & Retention Manager, Apple Services

New York City, New York, United States Marketing

Summary

Posted: Apr 03, 2025

Role Number: 200598130

The people here at Apple don’t just create products — they build the kind of wonder that’s revolutionized entire industries. It’s the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple and help us leave the world better than we found it! Apple is seeking an experienced lifecycle marketer with a passion for growing Services business. The Growth Marketing Manager will work with a wide variety of cross-functional teams across Apple, including engineering, product, operations, data analytics, design, and business. You will be responsible for creating programs that connect with customers in a privacy friendly way to drive engagement and make sure they are getting the most out of Apple Wallet.

Description

Responsibilities include developing and optimizing engagement and retention strategies for Apple Services:

1. Optimize programs through A/B testing, offering ideation and development of strategic recommendations based on data driven insights and strategies to engage with customers.
2. Build cross-functional relationships and plans to improve performance against meaningful metrics, with a focus on experimentation and optimization.
3. Collaborate with a broad range of teams in different timezones, including business, product, engineering, analytics and design teams.
4. Develop a process of continuous improvement, where the results of this work are analyzed and insights are fed back into the plans.
5. Define customer journeys, value propositions and educational messaging.
6. Submit and maintain requirements briefs to ensure flawless execution of campaigns.
7. Identify opportunities to enhance the messaging experience, through new platform capabilities, and privacy friendly targeting capabilities.

Minimum Qualifications

1. 5-8 years experience leading lifecycle marketing programs, ideally in the financial services, or digital payments spaces, with demonstrated success achieving growth goals of user engagement and retention.
2. Experience testing and optimizing marketing channels including push notification, email and in-app messaging marketing tactics.
3. Strong project management capability with exceptional attention to detail.
4. Possess deep understanding of A/B testing and data driven optimization marketing.
5. Shown ability to meet deadlines and get consensus while balancing many projects and priorities.
6. Deep understanding of messaging platforms, knowing how to use them to deliver exceptional customer experiences through communications that are timely, helpful, and relevant.
7. You are an analytical problem solver with a track record of success in developing and optimizing marketing strategies and programs that drive customer engagement and retention.
8. Bachelor’s degree required.

Preferred Qualifications

1. Thorough understanding of integrating product, design, business, marketing, engineering and stakeholder teams to clarify program goals, strategy, and execution.
2. Excellent presentation, written and verbal communication skills with the ability to articulate a strong point of view clearly and succinctly to both senior executives and individual contributors.
3. Exceptional relationship-building and interpersonal skills; ability to develop strong working partnerships.
4. Ability to work collaboratively under pressure, with proven experience working on complex, international, large-scale, time-critical projects.
5. Outstanding cross-functional team working skills with an ability to collaborate closely with other teams to solve problems and implement programs that achieve core business objectives.

Pay & Benefits

At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $136,300 and $248,700, and your base pay will depend on your skills, qualifications, experience, and location.

Apple employees also have the opportunity to become an Apple shareholder through participation in Apple’s discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards and can purchase Apple stock at a discount if voluntarily participating in Apple’s Employee Stock Purchase Plan. You’ll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses — including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation.

Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.

Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.