Growth Leadership Trainer

Dunkin' Donuts; Austin (TX); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Competitive salary

Bonus eligibility

401(k)

Medical insurance

Paid time off

Growth opportunities

Leadership development

National training program

Job summary

Everyday Coffee Company is seeking a Growth Leadership Trainer to deliver immersive training for Restaurant Managers, focused on Dunkin’ brand standards, food safety, and operations. The role supports new-unit openings and ongoing restaurant performance across a fast-growing franchise network.

The position emphasizes hands-on coaching, train-the-trainer methods, and ensuring strong openings as training moves from Atlanta to Austin, TX.

Qualifications

• 5+ years of professional training in multi-unit environments.
• Experience as Restaurant Manager or above in QSR/retail/hospitality preferred.
• Training certification NRF RISE or equivalent is a plus.
• Ability to train diverse adult learners in dynamic retail environments.
• Strong communication, facilitation and relationship-building skills.

Responsibilities

• Deliver instructor-led, hands-on training for Restaurant Managers at the training center(s) – Atlanta/Austin.
• Develop and uphold sustainable training systems for national growth.
• Train on brand standards, recipes, beverages, bakery execution, POS operations and daily routines.
• Teach franchisee systems including scheduling, labor tools, inventory, and payroll processes.
• Lead practice sessions, assessments, and knowledge checks to ensure readiness.

Skills

Training facilitation

Adaptability

Coaching & development

Problem solving

Brand standards enforcement

Communication

Learning agility

Project management

Education

NRF RISE or equivalent certification

Tools

Crunchtime

Job description

Position Title:Growth Leadership Trainer

Franchisee Organization:Everyday Coffee Company

Reports To:People Team – Training

Location:Austin, TX

Job Type:Full-Time

Overview

Everyday Coffee Company is a fast‑growing QSR brand operating inside major big‑box retailers, and with rapid nationwide expansion ahead, we are committed to delivering consistent, high‑quality training that drives operational excellence, guest satisfaction, and brand consistency at scale. In this role, the Restaurant Manager Trainer provides an immersive entry‑point training experience for all new managers—building their mastery of Dunkin’ brand standards, food safety, operational systems, and the skills needed to lead successful new‑store openings and ongoing restaurant operations. Serving as both instructor and coach, this leader translates brand standards into practical, real‑world execution while fostering confidence, consistency, and operational discipline. The position also plays a critical role in supporting new‑unit growth through hands‑on training, train‑the‑trainer methods, and ensuring strong openings across the franchise network. Ideal candidates thrive in a fast‑paced, travel‑heavy environment and are passionate about teaching, coaching, and motivating diverse adult learners.Training center is currently in Atlanta, GAandwill move to Austin, TX.

Why This Role Matters

This role ensures that:

• Restaurant Managers leave training confident and execution-ready
• Brand standards areretainedconsistently and accurately
• Training systems are sustainable, repeatable, and scalable
• Knowledgecheck forall styles of adult learners to ensure very RM is brand and open ready.
• Managers understandwhystandards exist—not just how to follow them
• ECC maintains operational, food safety,franchisee systemsand guest experience excellence as it grows

Responsibilities

Training Delivery & Facilitation

• Facilitate instructor-led, hands-on training for Restaurant Managers at thededicated and remotetraining center(s) - Based (Atlanta/Austin)
• Implement and uphold sustainable training systems that support ECC’s national growth
• Delivertraining focused on:
• Brand standards and recipesfor non-traditional kiosk
• Beverageand Bakeryexecution
• POS operations and daily routines
• Franchisee systems and technology
• Opening and closing procedures
• Food safety, quality, and sanitation
• Lead teach-backs, practice sessions, and skills assessmentsCreate an engaging, supportive learning environment for adult learners

Coaching, Support & Skill Development

• Provide guidance, coaching, and real-time feedback to Restaurant Managers throughout training
• Confirm knowledge retention duringtraining and adapt facilitation methodsor redirect learneras needed
• Identify skill gaps and provide actionable recommendations for improvementor program exit
• Reinforce confidence, accountability, andmodelleadership behaviors
• Support managers as they transition from learning to execution

Brand, Systems & Standards Mastery

• Develop and maintain in-depth knowledge of:
• Brand standards and operational systems
• Menu items,limited-timeoffers, and promotions
• Food safety and quality standardsincluding recertifying Serv-Safe
• Train Restaurant Managers onfranchiseesystems, including:
• Scheduling and labor tools (e.g., Crunchtime)
• Inventory and invoice management applications
• POS employee setup and permissions
• Payroll review, timecard reconciliation and posting
• Reinforce how systems connect from hiring through payroll and operations

Program Consistency & Continuous Improvement

• Execute training curriculum as designed by the National Training team
• Ensure consistent delivery of training across all RM cohorts
• Maintain training materials, job aids, and equipment readiness
• Identify opportunities to improve training effectiveness and learnerretention andexperience
• Share best practices and insights with Training, Operations, and People teams

Cross-Functional Collaboration

• Work closely with:
• National Training Manager to support curriculum execution and updates
• Operations leaders to align training with field expectations
• People Team to supportgrowth,compliance, andteamreadiness
• Support the formal transition from training into the New Restaurant Opening (NRO) phase

Qualifications

• 5+ year professional training in multi-unit environment; experience in QSR, fast casual, foodservice operations, or high‑volumeretail orhospitality required.
• Previous operations experience as a Restaurant Manager, or above-restaurant leader in QSR, retail, or hospitality aplus.
• Program design,improvement,and rolloutare stronglypreferred.
• Must have expertise intraining, adult learnertheory, coaching,andleadership development.
• Ability to train diverse audiences in dynamicretail and labenvironments.
• Strong communication, facilitation, and relationship‑building skills.
• Organized, adaptable, and able to execute in a fast‑growing, changing business model.
• Training certificationNRF RISE Upor equivalentisa plus

Key Competencies

• Experttraining &facilitation skills-a passion forteaching and developing others
• Adaptability & Agility-Valuetrainingstructurewith agility toflex quickly as we grow.
• Coaching & Development-Influence without authority and model brand standards consistently.Buildstrust quickly with new teams and partners.
• Problem‑Solving &Continuous Improvement-enjoy building programsthrough continuous improvementwhile executing in real time.Proven track record in developing systems for maximum efficiency at scale
• Brand Stewardship & Standards Enforcement -Ensureconsistency across all learners, programs and new stores.
• Communication Skills–Adaptablecommunication, presentation, and public speaking skills; additional languages a plus
• Learning Agility-Masterof effective adult learning and facilitation techniques
• Multiple Priorities & Project Management-Strong organizational, project and balancing multiple priorities to meet timeline goals.

Physical Demands / Working Conditions

• Standing and walkingfor extended periods during training sessions
• Repetitive motion including bending, reaching, and stooping
• Ability to demonstrateproductand equipment procedures
• Lifting items up to30 lbsunassisted(if applicable)
• Working in a restaurant or training lab environment

Benefits

• Competitive salary based on experience
• Bonus eligibility (if applicable)
• 401(k)
• Medical, Dental, Vision Insurance
• Paid Time Off
• Growth and leadership development opportunities
• Opportunity to help build and shape a best-in-class national training program