Development and Store Training Manager

Dunkin' Donuts; Tuscaloosa (AL); Hybrid; USD 65,000 - 85,000; Full time

Benefits offered by this job

PTO

Employee discounts

Health insurance

Job summary

Dunkin in Alabama seeks a Development and Training Manager to lead field training, coaching, and adherence to brand standards across franchise locations. The role focuses on in-store training systems, onboarding, and performance improvements to deliver a superior guest experience and strong retention.

The position requires travel across Alabama, partnering with Area Leaders and store teams to ensure staffing, execution, and adherence to food safety and operational procedures.

Qualifications

• Minimum 5+ years of QSR and above restaurant management experience.
• Strong coaching, communication, and interpersonal skills; comfortable training on the floor during peak periods.
• Ability to standardize processes, build simple systems/checklists, and drive consistent execution.
• Willingness and ability to work in stores 6 days per week, including early mornings, weekends, and peak dayparts as business needs require.
• Able to travel to locations within Alabama.
• Knowledge of Dunkin’ brand standards, food safety, and QSR operations required.
• High school diploma or equivalent required; further education or hospitality/training credentials a plus.

Responsibilities

• Develop, deliver, and standardize in-store training programs, certification checklists, and new-hire onboarding.
• Coach store managers through live shift training, feedback sessions, and performance conversations.
• Identify high-potential team members and support internal promotions and career paths.
• Ensure training aligns with Dunkin brand standards, food safety, and operational procedures.
• Conduct regular site visits and rush-hour observations; create and follow up on daily/weekly improvement plans.
• Partner with Area Restaurant Leaders on staffing levels, retention, labor, and execution.
• Support culture resets by modeling teamwork, accountability, guest-first habits, and brand standards.
• Drive consistency in product quality, service speed, cleanliness, and guest experience.
• Assist with new product rollouts, including training, sampling, and in-store execution.
• Track and report progress on training completion and operational KPIs.
• Work closely with owner/operator and leadership teams; set expectations and coach.

Skills

Coaching skills

Communication

Interpersonal skills

Floor training

Education

High school diploma or equivalent

Job description

Development and Store Training Manager

Position Overview

The Development and Training Manager is a hands-on field leadership role responsible for driving operational excellence, talent development, and consistent brand standards across the Dunkin franchises network. This position focuses on in-store training systems, coaching managers and above-restaurant leaders, and day-to-day performance improvement to deliver a great guest experience, strong retention, and profitable results.

Key Responsibilities

Talent & Training

• Develop, deliver, and standardize in-store training programs, certification checklists, and new-hire onboarding.

• Coach store managers through live shift training, feedback sessions, and performance conversations.

• Identify high-potential team members and support internal promotions and career paths.

• Ensure training aligns with Dunkin’ brand standards, food safety, and operational procedures.

Operations Excellence

• Conduct regular site visits and rush-hour observations; create and follow up on daily/weekly improvement plans.

• Partner with Area Restaurant Leaders, store managers, and hiring and recruiting leadership on staffing levels, retention, labor, and execution.

• Support culture resets by modeling teamwork, accountability, guest-first habits, and brand standards.

• Drive consistency in product quality, service speed, cleanliness, and guest experience.

• Assist with new product rollouts, including training, sampling, and in-store execution.

• Track and report progress on training completion and operational KPIs.

Leadership & Collaboration

• Work closely with the owner/operator, Director of Operations, or above-restaurant leaders, and store leadership teams.

• Set clear expectations, provide coaching, and hold managers and teams accountable.

• Support opening/closing standards, shift readiness, and overall restaurant performance as needed.

• Maintain accurate records related to training, certifications, and performance follow-through.

• New store opening and Management training

Qualifications

• Minimum 5+ years of QSR and above restaurant management experience

• Strong coaching, communication, and interpersonal skills; comfortable training on the floor during peak periods.

• Ability to standardize processes, build simple systems/checklists, and drive consistent execution.

• Willingness and ability to work in stores 6 days per week, including early mornings, weekends, and peak dayparts as business needs require.

• Able to travel to locations within Alabama.

• Knowledge of Dunkin’ brand standards, food safety, and QSR operations required.

• High school diploma or equivalent required; further education or hospitality/training credentials a plus.

Benefits

• Competitive base salary + performance incentives

• PTO / paid time off

• Employee product discounts / free or discounted food and beverages

• Medical, dental, vision, and other insurance options