Growth IT Support Technician (L1/L2) - Learn & Advance

PeopleSharp; Reynoldsburg (OH); On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

Health insurance

Retirement plan

PTO

Performance bonus

Tuition reimbursement

Professional development assistance

Job summary

Keytel Systems in Reynoldsburg, OH is seeking an L1/L2 IT Support Technician to join our team. You will troubleshoot PC hardware, operating systems, and network issues to get clients back to work quickly and gain exposure to a variety of technologies.

We offer a Monday–Friday 8:00 AM–5:00 PM schedule, health insurance, retirement plan, and opportunities for professional growth through tuition reimbursement and performance bonuses.

Qualifications

• 1–3 years of hands-on PC support experience.
• Microsoft 365 (Office 365) experience.
• Strong interpersonal skills and commitment to customer service.

Responsibilities

• Troubleshoot PC hardware, operating systems, and network issues.
• Diagnose and resolve common hardware and software problems.
• Manage client requests using CRM and ticketing systems.

Skills

Interpersonal skills

Customer service

Organizational skills

Willingness to learn

1–3 years PC support

Microsoft 365

PC hardware & networking basics

Tools

CRM

Ticketing systems

Job description

Keytel Systems in Reynoldsburg, OH is seeking an L1/L2 IT Support Technician to join our team. You will troubleshoot PC hardware, operating systems, and network issues to get clients back to work quickly and gain exposure to a variety of technologies.

We offer a Monday–Friday 8:00 AM–5:00 PM schedule, health insurance, retirement plan, and opportunities for professional growth through tuition reimbursement and performance bonuses.