Growth-Focused Process Improvement Manager: Mentor&Benefits

Cigna; Tacoma (WA); On-site; USD 112,000 - 157,000; Full time

Benefits offered by this job

Mentorship

Benefits plan

Growth opportunities

Job summary

Cigna in Tacoma, WA seeks a detail-oriented Process Improvement Manager to drive measurable improvements across our site and support growth beyond Tacoma. This role blends disciplined project management with resilience concepts to keep operations running smoothly as improvements are shipped.

You will absorb context quickly, collaborate across teams, and balance Change Management with work-life considerations.

Qualifications

• Pattern recognition across engagements.
• Ability to learn general systems quickly.
• Comfort navigating ambiguity.
• Strong listening and collaboration.
• Self-motivation with client polish.

Responsibilities

• Drive measurable improvements within your area of responsibility.
• Keep Cigna's Tacoma, WA site running while improvements ship underneath.
• Absorb context fast and start contributing sooner.
• Pair resilience fluency with the patience to explain it plainly.
• Pressure-test assumptions before they harden into expensive mistakes.
• Stitch together Change Management and Work-Life Balance into one coherent workflow.
• Turn 7 of pattern recognition into faster general calls.
• Own your mistakes loudly and your wins quietly.

Skills

Pattern recognition

Self-motivation

Collaborative

Ambiguity tolerance

Organizational skills

Multitasking

Job description

Cigna in Tacoma, WA seeks a detail-oriented Process Improvement Manager to drive measurable improvements across our site and support growth beyond Tacoma. This role blends disciplined project management with resilience concepts to keep operations running smoothly as improvements are shipped.

You will absorb context quickly, collaborate across teams, and balance Change Management with work-life considerations.