Process Improvement Manager

Cigna; Tacoma (WA); Presencial; USD 112.000 - 157.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Mentorship

Benefits plan

Growth opportunities

Descripción de la vacante

Cigna in Tacoma, WA seeks a detail-oriented Process Improvement Manager to drive measurable improvements across our site and support growth beyond Tacoma. This role blends disciplined project management with resilience concepts to keep operations running smoothly as improvements are shipped.

You will absorb context quickly, collaborate across teams, and balance Change Management with work-life considerations.

Formación

• Pattern recognition across engagements.
• Ability to learn general systems quickly.
• Comfort navigating ambiguity.
• Strong listening and collaboration.
• Self-motivation with client polish.

Responsabilidades

• Drive measurable improvements within your area of responsibility.
• Keep Cigna's Tacoma, WA site running while improvements ship underneath.
• Absorb context fast and start contributing sooner.
• Pair resilience fluency with the patience to explain it plainly.
• Pressure-test assumptions before they harden into expensive mistakes.
• Stitch together Change Management and Work-Life Balance into one coherent workflow.
• Turn 7 of pattern recognition into faster general calls.
• Own your mistakes loudly and your wins quietly.

Conocimientos

Pattern recognition

Self-motivation

Collaborative

Ambiguity tolerance

Organizational skills

Multitasking

Descripción del empleo

Cigna seeks a detail-oriented Process Improvement Manager to support our continued growth across Tacoma and beyond. Count it up: 6 years, $112,000 - $157,000, a general charter, and the kind of Cigna growth that compounds.

Key Responsibilities

• Drive measurable improvements within your area of responsibility
• Keep Cigna's Tacoma, WA site running while improvements ship underneath
• Absorb 8 of context fast and start contributing sooner
• Pair Resilience fluency with the patience to explain it plainly
• Pressure-test assumptions before they harden into expensive mistakes
• Stitch together Change Management and Work-Life Balance into one coherent workflow
• Turn 7 of pattern recognition into faster general calls
• Own your mistakes loudly and your wins quietly

What You'll Bring

• Pattern recognition earned across many general engagements
• Self-Motivation fundamentals plus the Collaboration polish clients notice
• Comfort navigating ambiguity when the brief arrives half-written
• Sharp organizational skills and an ability to juggle multiple workstreams
• Ability to learn new general systems quickly and apply them effectively
• The kind of listening that makes the other person feel heard

Cigna turned a frustration with general into an oddball-friendly business that now serves customers far beyond WA. Our values show up in small daily choices, not just a poster on the wall.

Yours for the taking: $112,000 - $157,000, a mentor, a benefits plan, and the room to grow your Continuous Learning and Project Management side by side.

Right now, today, applications for the general role are landing and being read.