Growth-Focused Operations Manager — Fitness Club

Crunch Fitness; Burleson (TX); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive hourly pay

Bonus opportunity

Growth opportunities

Medical Insurance

Dental Insurance

Vision Insurance

401(k) with match

Paid Time Off

Life Insurance

Short-Term Disability

Free Crunch Fitness Membership

Discounted Personal Training

Job summary

Crunch Fitness in Burleson, TX is seeking an Operations Manager to oversee daily member and staff experiences, drive sales and retention, and support the General Manager in meeting membership goals. This leadership position emphasizes energy, positivity, and results within a rapidly expanding club network.

The role requires a proactive, people-first leader with strong coaching ability and a track record of driving performance.

Qualifications

• Outgoing and positive personality with strong leadership presence.
• Sales-minded, customer-service driven, and results-oriented.
• Embraces member retention strategies, including cancel-save processes and follow-up calls.
• Strong communication skills to coach and motivate teams.
• Organized manager with attention to detail for billing, reporting, inventory and cleaning systems.
• Previous leadership or operations experience in fitness, sales, or hospitality preferred.
• Growth-minded individual who can support the General Manager in achieving membership targets.

Responsibilities

• Deliver an exceptional first impression by creating a welcoming environment for members and staff.
• Lead onboarding and staff training, and drive sales performance and ACH enrollment.
• Support retention through cancel-save processes and follow-up with cancelled members.
• Coach staff on sales techniques to improve conversions and referrals.
• Organize member engagement events and community-building activities.
• Manage billing, inventory, reporting accuracy and cleaning system adherence.
• Attend weekly leadership meetings to review performance and address challenges.
• Oversee cleaning protocols to maintain Crunch’s high standards.
• Analyze daily/monthly performance reports and identify improvement opportunities.
• Support General Manager in achieving membership and revenue targets.

Skills

leadership

sales

customer-service

communication

coaching

organization

Job description

Crunch Fitness in Burleson, TX is seeking an Operations Manager to oversee daily member and staff experiences, drive sales and retention, and support the General Manager in meeting membership goals. This leadership position emphasizes energy, positivity, and results within a rapidly expanding club network.

The role requires a proactive, people-first leader with strong coaching ability and a track record of driving performance.