Growth-Focused Enterprise Security Account Manager

Kastle Systems; Sterling (VA); On-site; USD 90,000 - 130,000; Full time

Job summary

i2G Systems is seeking an ECAM Account Manager to drive new business and account expansion within assigned AWS NA regions. You will engage stakeholders, coordinate quotes, and ensure timely follow-up on opportunities, while maintaining disciplined Salesforce records and cross-functional collaboration.

The role requires a hunter-farmer mindset, strong communication, and the ability to travel 25% with onboarding and ramp to manage regional responsibilities.

Qualifications

• Strong communication, follow-up, and organizational skills.
• Ability to build customer relationships and identify business opportunities within an existing enterprise account.
• Comfort working with customer stakeholders, internal teams, and cross-functional business processes.
• Ability to manage multiple regions, opportunities, quotes, and customer follow-ups at the same time.
• Willingness and ability to travel at least 25% based on customer and business needs.
• Ability to work in office four days per week.
• Strong attention to detail and willingness to maintain accurate Salesforce records.
• Professional judgment and ability to avoid making unsupported commitments.
• Strong attitude, ownership mindset, and willingness to learn.

Responsibilities

• Own initial customer communication when an assigned customer issue arises.
• Escalate customer-impacting issues internally through ECAM promptly.
• Help maintain recovery visibility with the customer while internal owners address operational, technical, or execution issues.
• Ensure customer communication remains timely, professional, and aligned with ECAM direction.
• Identify customer needs, upcoming work, regional pain points, lifecycle opportunities, and service expansion opportunities.
• Develop new stakeholder relationships where appropriate and deepen existing relationships across AWS customer groups.

Skills

Communication

Relationship building

Organization

Travel readiness

Office presence

Job description

i2G Systems is seeking an ECAM Account Manager to drive new business and account expansion within assigned AWS NA regions. You will engage stakeholders, coordinate quotes, and ensure timely follow-up on opportunities, while maintaining disciplined Salesforce records and cross-functional collaboration.

The role requires a hunter-farmer mindset, strong communication, and the ability to travel 25% with onboarding and ramp to manage regional responsibilities.