Growth-Focused Customer Success Manager (SaaS)

Torch Dental; Austin (TX); On-site; USD 80,000 - 110,000; Full time

Job summary

Torch Dental is a high-growth, venture-backed vertical SaaS company transforming how dental practices run their businesses. You will own a portfolio of accounts, guiding onboarding, early adoption, and renewals while driving value and retention for Torch.

In this role you’ll focus on customer engagement, platform expertise, and cross-functional collaboration to improve the overall experience and maximize customer success across the book.

Qualifications

• 1–2+ years in CS, AM, or sales in a SaaS startup environment.
• Strong written and verbal communication.
• Tech competency to integrate customer processes with our solution.
• Excellent organizational skills, handling 250–350 accounts.

Responsibilities

• Own a portfolio of complex customer accounts from onboarding to renewal.
• Drive product usage and value through regular check-ins and education.
• Understand customer goals and ensure Torch meets their needs.
• Track account health and surface retention risks early.
• Help customers maximize Torch features for cost savings and time efficiency.
• Use data to personalize outreach and demonstrate value.
• Conduct regular reviews for goal alignment and continued success.
• Support GMV retention by encouraging purchasing growth.

Skills

Customer success experience

Account management

Communication

Tech-savvy

Tools

Salesforce

Job description

Torch Dental is a high-growth, venture-backed vertical SaaS company transforming how dental practices run their businesses. You will own a portfolio of accounts, guiding onboarding, early adoption, and renewals while driving value and retention for Torch.

In this role you’ll focus on customer engagement, platform expertise, and cross-functional collaboration to improve the overall experience and maximize customer success across the book.