Growth-Focused Customer Success Manager

Francisco Partners; New Jersey; On-site; USD 70,000 - 110,000; Full time

Job summary

Dynaway is expanding its US Customer Success team and seeking a Customer Success Manager to join our commercial organization in Tampa, Florida. You will partner with customers to maximize value, drive adoption, and identify opportunities for growth while collaborating with cross-functional teams.

You will manage strategic relationships, act as trusted advisor, and coordinate resources to ensure exceptional guidance and outcomes for diverse customers within the Microsoft Dynamics ecosystem.

Qualifications

• Bachelor's degree or equivalent professional experience.
• Experience in Customer Success, Account Management, Sales, or a similar customer-facing role.
• Experience from a software, SaaS, or technology company.
• Strong relationship-building and communication skills.
• Consultative approach and ability to uncover customer needs and opportunities.
• Ability to understand technology solutions and communicate their business value.

Responsibilities

• Develop strong customer relationships and act as a trusted advisor to a portfolio of accounts.
• Drive customer adoption, satisfaction, retention, and overall success with Dynaway solutions.
• Understand customer goals, identify challenges and opportunities, and help customers realize greater business value.
• Proactively identify and address retention risks while uncovering opportunities for account growth and expansion.
• Lead customer business reviews and strategic planning discussions.
• Coordinate internal and partner resources to ensure customers receive exceptional support and guidance.

Skills

Relationship building

Communication skills

Consultative selling

Strategic account management

SaaS knowledge

Business value communication

Education

Bachelor's degree or equivalent

Tools

Microsoft Dynamics

Job description

Dynaway is expanding its US Customer Success team and seeking a Customer Success Manager to join our commercial organization in Tampa, Florida. You will partner with customers to maximize value, drive adoption, and identify opportunities for growth while collaborating with cross-functional teams.

You will manage strategic relationships, act as trusted advisor, and coordinate resources to ensure exceptional guidance and outcomes for diverse customers within the Microsoft Dynamics ecosystem.