Customer Success Manager - Quality & Asset Management

Francisco Partners; New Jersey; On-site; USD 70,000 - 110,000; Full time

Job summary

Dynaway is expanding its US Customer Success team and seeking a Customer Success Manager to join our commercial organization in Tampa, Florida. You will partner with customers to maximize value, drive adoption, and identify opportunities for growth while collaborating with cross-functional teams.

You will manage strategic relationships, act as trusted advisor, and coordinate resources to ensure exceptional guidance and outcomes for diverse customers within the Microsoft Dynamics ecosystem.

Qualifications

• Bachelor's degree or equivalent professional experience.
• Experience in Customer Success, Account Management, Sales, or a similar customer-facing role.
• Experience from a software, SaaS, or technology company.
• Strong relationship-building and communication skills.
• Consultative approach and ability to uncover customer needs and opportunities.
• Ability to understand technology solutions and communicate their business value.

Responsibilities

• Develop strong customer relationships and act as a trusted advisor to a portfolio of accounts.
• Drive customer adoption, satisfaction, retention, and overall success with Dynaway solutions.
• Understand customer goals, identify challenges and opportunities, and help customers realize greater business value.
• Proactively identify and address retention risks while uncovering opportunities for account growth and expansion.
• Lead customer business reviews and strategic planning discussions.
• Coordinate internal and partner resources to ensure customers receive exceptional support and guidance.

Skills

Relationship building

Communication skills

Consultative selling

Strategic account management

SaaS knowledge

Business value communication

Education

Bachelor's degree or equivalent

Tools

Microsoft Dynamics

Job description

Drive customer value. Build lasting relationships. Unlock growth.

For more than 20 years, Dynaway has helped organizations maximize the value of their assets through Enterprise Asset Management (EAM) solutions built exclusively for Microsoft Dynamics. Today, we are recognized globally as a leading provider in our field, serving customers across industries and geographies.

As part of our continued growth, we are expanding our US Customer Success team and seeking an additional Customer Success Manager to join our commercial organization.

You will become part of an established global Customer Success function, working closely with experienced Customer Success Managers and cross-functional colleagues to help customers achieve their desired business outcomes while identifying opportunities for long-term partnership and growth.

The position is based in Tampa, Florida and reports directly to the General Manager.

As Part of the Department

At Dynaway, customer success goes beyond retention. We believe customers who continually realize value from our solutions become long-term partners and advocates.

As a Customer Success Manager, you will serve as a trusted advisor to a portfolio of customers, helping them maximize the value of their Dynaway investment while strengthening relationships and expanding our footprint within their organizations.

Your Responsibilities

• Develop strong customer relationships and act as a trusted advisor to a portfolio of accounts.
• Drive customer adoption, satisfaction, retention, and overall success with Dynaway solutions.
• Understand customer goals, identify challenges and opportunities, and help customers realize greater business value.
• Proactively identify and address retention risks while uncovering opportunities for account growth and expansion.
• Lead customer business reviews and strategic planning discussions.
• Coordinate internal and partner resources to ensure customers receive exceptional support and guidance.

You Are the Ideal Candidate If

• You have a bachelor's degree or equivalent professional experience.
• You have experience in Customer Success, Account Management, Sales, or a similar customer-facing role.
• You have experience from a software, SaaS, or technology company.
• You have strong relationship-building and communication skills.
• You have consultative approach and the ability to uncover customer needs and opportunities.
• You have the ability to understand technology solutions and communicate their business value effectively.
• You have experience with Microsoft Dynamics, or the broader Microsoft ecosystem is an advantage but not required.

What Success Looks Like

Success in this role means maintaining high customer satisfaction and retention while driving increased adoption and engagement. It also means building strong relationships across customer organizations, identifying and closing expansion opportunities within existing accounts, and consistently delivering measurable business value for both customers and Dynaway.

What's in it for you?

Real ownership - You'll own your pipeline and the full sales cycle end-to-end, from first outreach to closed deal, as a core member of Dynaway's growing US team.

Meaningful impact - Every deal you close expands Dynaway's presence in the US market and strengthens our position as a global leader in Enterprise Asset Management.

Growth mandate - You're joining an established sales organization with real momentum, plus professional development and growth opportunities to build your career.

Collaborative culture - A collaborative, international work environment where sales, marketing, consulting, and leadership work as one team.

Compensation & benefits - A compensation package with performance-based incentives, plus healthcare, dental, and 15 days of paid time off annually

Our Values:

• Lead the Industry - We bring deep industry expertise and help our customers lead their industry.
• Make it Happen - We take ownership, move fast and deliver real impact.
• Stronger Together - We collaborate across borders with high standards, trust, openness and no politics.