Customer Success Manager - Asset & Quality Management

InforCapital; Tampa (FL); Hybrid; USD 85,000 - 110,000; Full time

Benefits offered by this job

Healthcare

Dental

15 days paid time off

Job summary

Dynaway is expanding its US Customer Success team and seeking a Customer Success Manager to join the commercial organization in Tampa, FL. You will develop strong relationships, drive adoption and retention, and identify expansion opportunities while coordinating cross-functional resources.

The ideal candidate has a proactive, customer-centric mindset with a background in Customer Success, Account Management, or Sales in a software/SaaS environment and familiarity with Microsoft Dynamics is a

Qualifications

• Bachelor's degree or equivalent professional experience.
• Experience in Customer Success, Account Management, Sales, or a similar customer-facing role.
• Experience from a software, SaaS, or technology company.
• Strong relationship-building and communication skills.
• Consultative approach and ability to uncover customer needs and opportunities.
• Ability to understand technology solutions and communicate their business value.

Responsibilities

• Develop strong customer relationships and act as a trusted advisor to a portfolio of accounts.
• Drive customer adoption, satisfaction, retention, and overall success with Dynaway solutions.
• Understand customer goals, identify challenges and opportunities, and help customers realize greater business value.
• Proactively identify and address retention risks while uncovering opportunities for account growth and expansion.
• Lead customer business reviews and strategic planning discussions.
• Coordinate internal and partner resources to ensure customers receive exceptional support and guidance.

Skills

Customer relationships

Sales experience

Communication skills

Consultative selling

Education

Bachelor's degree or equivalent

Tools

Microsoft Dynamics

Job description

Dynaway is expanding its US Customer Success team and seeking a Customer Success Manager to join the commercial organization in Tampa, FL. You will develop strong relationships, drive adoption and retention, and identify expansion opportunities while coordinating cross-functional resources.

The ideal candidate has a proactive, customer-centric mindset with a background in Customer Success, Account Management, or Sales in a software/SaaS environment and familiarity with Microsoft Dynamics is a