Growth-Focused Customer Success Manager

United States Digital Space LLC; Denver (CO); Hybrid; USD 89,000 - 118,000; Full time

Benefits offered by this job

New hire stock equity (RSU)

Employee stock purchase plan (ESPP)

Generous global benefits

Hybrid work model

Job summary

United States Digital Space LLC is seeking a Customer Success Manager to proactively drive onboarding, strengthen relationships, and identify upsell opportunities within the existing customer base. You will advocate for the customer, coordinating with Sales and cross-functional teams to deliver ongoing value.

In a hybrid Denver-based role, you will monitor usage trends, address renewal risks, and seek opportunities to expand product adoption across accounts.

Qualifications

• 5–7 years of experience in a customer account facing role.
• Strong communication and relationship-building skills.
• Experience in negotiating contract terms and pricing objections.
• Customer-focused with ability to identify growth opportunities.

Responsibilities

• Partner with the sales team to ensure smooth transition and onboarding experience.
• Proactively build relationships with customers to create mutual trust.
• Carry out the full sales cycle for growth opportunities in existing customer accounts.
• Advise customers to ensure they’re leveraging the company solution effectively.
• Monitor usage trends to uncover renewal risks and promote greater adoption.
• Collaborate cross-functionally with Support, Product, Finance, and Legal.

Skills

Relationship management

Communication

Negotiation

Sales cycle

Job description

United States Digital Space LLC is seeking a Customer Success Manager to proactively drive onboarding, strengthen relationships, and identify upsell opportunities within the existing customer base. You will advocate for the customer, coordinating with Sales and cross-functional teams to deliver ongoing value.

In a hybrid Denver-based role, you will monitor usage trends, address renewal risks, and seek opportunities to expand product adoption across accounts.