Growth-Focused Customer Success Architect for Adoption

SketchPro AI; California; On-site; USD 140,000 - 200,000; Full time

Benefits offered by this job

Expensed lunch & dinner 5x/week

Health/Wellness stipend

Medical, dental, vision coverage

Job summary

SketchPro AI is seeking a Forward Deployed Architect to lead customer success and growth with architecture firms across the United States. You will embed SketchPro into daily workflows, run onboarding, activation, and ongoing engagement, and translate client feedback into product insights.

You will own pilot adoption, track usage, conduct workshops, and guide pilots toward enterprise contracts while advocating for architectural perspectives in business cases.

Qualifications

• 4+ years at an architecture/design firm (licensed preferred).
• Experience in construction documentation workflows (SD through CA).
• Fluency in Revit.
• Comfortable communicating to firm leadership & working directly with architects.

Responsibilities

• Lead group and 1:1 onboarding sessions tailored to firm size, discipline, and usage goals.
• Coordinate installation and IT setup; ensure activation milestones are reached.
• Track adoption metrics and usage health per firm; run follow-ups and in-person workshops.
• Produce weekly usage recaps for internal and external stakeholders; activate internal champions at each firm.
• Run discovery and demo calls with top architecture firms; help move pilots to enterprise contracts with ROI-based cases; create demo videos and educational content.

Skills

Strong communication

Facilitation

Ownership

Feedback translation

Ambiguity handling

Technical curiosity

Education

Licensed architect

Tools

Revit

Job description

SketchPro AI is seeking a Forward Deployed Architect to lead customer success and growth with architecture firms across the United States. You will embed SketchPro into daily workflows, run onboarding, activation, and ongoing engagement, and translate client feedback into product insights.

You will own pilot adoption, track usage, conduct workshops, and guide pilots toward enterprise contracts while advocating for architectural perspectives in business cases.