Forward Deployed Architect: Customer Success

SketchPro AI; California; On-site; USD 140,000 - 200,000; Full time

Benefits offered by this job

Expensed lunch & dinner 5x/week

Health/Wellness stipend

Medical, dental, vision coverage

Job summary

SketchPro AI is seeking a Forward Deployed Architect to lead customer success and growth with architecture firms across the United States. You will embed SketchPro into daily workflows, run onboarding, activation, and ongoing engagement, and translate client feedback into product insights.

You will own pilot adoption, track usage, conduct workshops, and guide pilots toward enterprise contracts while advocating for architectural perspectives in business cases.

Qualifications

• 4+ years at an architecture/design firm (licensed preferred).
• Experience in construction documentation workflows (SD through CA).
• Fluency in Revit.
• Comfortable communicating to firm leadership & working directly with architects.

Responsibilities

• Lead group and 1:1 onboarding sessions tailored to firm size, discipline, and usage goals.
• Coordinate installation and IT setup; ensure activation milestones are reached.
• Track adoption metrics and usage health per firm; run follow-ups and in-person workshops.
• Produce weekly usage recaps for internal and external stakeholders; activate internal champions at each firm.
• Run discovery and demo calls with top architecture firms; help move pilots to enterprise contracts with ROI-based cases; create demo videos and educational content.

Skills

Strong communication

Facilitation

Ownership

Feedback translation

Ambiguity handling

Technical curiosity

Education

Licensed architect

Tools

Revit

Job description

About SketchPro
SketchPro is an AI copilot for architects and engineers that accelerates construction documentation. We work with leading architecture firms to help streamline production and deliver documentation at the highest level.

As a Forward Deployed Architect leading customer success and growth, you’ll work alongside architects at some of the most respected firms in the world. You’ll learn how their teams actually produce documentation, embed SketchPro into their daily work, and own growth within a firm.

What You’re Accountable For

You are accountable for firm adoption and conversion readiness. This role owns the gap between “signed pilot” and “embedded in daily workflow.”

Your job is to ensure that:

• New firms and users get value fast
• We can quantify the benefits of SketchPro to teams at architecture and engineering firms
• People find SketchPro intuitive and approachable
• Users adopt SketchPro on real projects
• Feedback flows cleanly into Product

What You’ll Own

Firm Onboarding & Activation

• Lead group and 1:1 onboarding sessions tailored to firm size, discipline, and usage goals
• Coordinate installation and IT setup
• Ensure firms reach defined activation milestones

Ongoing Firm Engagement

• Track adoption metrics and usage health per firm
• Run 1:1 user follow-ups and in-person workshops
• Keep momentum between weekly office hours
• Produce weekly usage recaps for internal and external stakeholders
• Activate internal champions at each firm

Enablement & GTM Support

• Run discovery and demo calls with top architecture firms, providing architectural perspective on the business and selling firm leadership on SketchPro’s value
• Help move pilots to enterprise contracts by tying user feedback during pilots to the commercial cases and ROI
• Create demo videos and educational content
• Support outreach, referrals, and external visibility (e.g. LinkedIn)

Requirements

Ideal Background

• 4+ years at an architecture/design firm (licensed preferred)
• Experience in construction documentation workflows (SD through CA)
• Fluency in Revit
• Comfortable communicating to firm leadership & working directly with architects

You don’t need to be a salesperson, but you must be confident, a clear communicator, and trusted by other designers.

Skills That Matter

• Strong communication and facilitation
• Ability to translate messy feedback into clear insights
• High ownership and follow-through - figuring out who at a firm can help champion SketchPro
• Comfort operating in an early-stage, ambiguous environment
• Technical curiosity (AI tools, workflows, integrations)

What Success Looks Like

• Pilots convert: The firms in pilot when you started have moved to paid or are clearly on track, and we have clear evidence during our pilots of success and commercial value.
• Growth: Seat count and active users climb week over week within existing accounts
• Product feedback is delivered structured and prioritized to the engineering team

Benefits

Benefits

• Medical, Dental, Vision coverage
• Expensed lunch and dinner 5x/week in SF office
• Health + Wellness Stipend