Growth-Focused Customer Service Manager

Kinder Morgan Inc.; Franklin (TN); Hybrid; USD 113,000 - 174,000; Full time

Benefits offered by this job

Full benefits

Job summary

Kinder Morgan is seeking a Customer Service Manager in Franklin, TN to turn a cold market warm. The role offers a hybrid schedule and a pay range of $113,000 to $174,000 annually.

Candidates should bring 6 years in Technical Support and a track record of influencing decisions at the table. Key duties include segmenting audiences, networking in Franklin, and developing multi-channel campaigns that drive qualified leads while ensuring consistent messaging across channels.

Qualifications

• Team player who lifts up colleagues and shares credit.
• Hands-on familiarity with Intercom and strong written communication.
• Ability to escalate issues with manager-level judgment.

Responsibilities

• Segment audiences and personalize outreach to lift response rates.
• Attend Franklin, TN networking events to build relationships.
• Pursue partnership angles not yet explored in the area.
• Maintain messaging consistency from local branding to outreach.
• Set a weekly cadence to keep Kinder Morgan reps accountable.
• Develop and execute multi-channel campaigns that generate qualified leads.

Skills

Team player

Written communication

Escalation judgment

Tools

Intercom

Job description

Kinder Morgan is seeking a Customer Service Manager in Franklin, TN to turn a cold market warm. The role offers a hybrid schedule and a pay range of $113,000 to $174,000 annually.

Candidates should bring 6 years in Technical Support and a track record of influencing decisions at the table. Key duties include segmenting audiences, networking in Franklin, and developing multi-channel campaigns that drive qualified leads while ensuring consistent messaging across channels.