Customer Service Manager

Kinder Morgan; Franklin (TN); Hybrid; USD 113,000 - 174,000; Full time

Benefits offered by this job

Full benefits

Job summary

Kinder Morgan is seeking a Customer Service Manager in Franklin, TN to turn a cold market warm. The role offers a hybrid schedule and a pay range of $113,000 to $174,000 annually.

Candidates should bring 6 years in Technical Support and a track record of influencing decisions at the table. Key duties include segmenting audiences, networking in Franklin, and developing multi-channel campaigns that drive qualified leads while ensuring consistent messaging across channels.

Qualifications

• Team player who lifts up colleagues and shares credit.
• Hands-on familiarity with Intercom and strong written communication.
• Ability to escalate issues with manager-level judgment.

Responsibilities

• Segment audiences and personalize outreach to lift response rates.
• Attend Franklin, TN networking events to build relationships.
• Pursue partnership angles not yet explored in the area.
• Maintain messaging consistency from local branding to outreach.
• Set a weekly cadence to keep Kinder Morgan reps accountable.
• Develop and execute multi-channel campaigns that generate qualified leads.

Skills

Team player

Written communication

Escalation judgment

Tools

Intercom

Job description

Kinder Morgan needs someone who can turn a cold Franklin market warm, and the Customer Service Manager role pays $113,000 - $174,000 to whoever does it best. Boiled down: hybrid, $113,000 - $174,000, 6 years of Technical Support, and a seat at the table where Kinder Morgan decisions get made.

Key Responsibilities

• Segment audiences and personalize outreach to lift response rates
• Show up at Franklin, TN networking nights with a reason to follow up
• Hunt for partnership angles no one in Franklin, TN has tried
• Keep the messaging consistent from Franklin, TN billboards to cold DMs
• Set the weekly cadence that keeps Kinder Morgan reps accountable
• Develop and execute multi-channel campaigns that drive qualified leads for Kinder Morgan

What You'll Bring

• A team player who lifts up colleagues and shares credit
• Hands-on familiarity with Intercom, sharpened by Written Communication side projects
• A teammate's instinct to unblock others before yourself
• Manager-caliber judgment about when to escal…??

Kinder Morgan is a performance-driven Franklin, TN company born from the belief that sales marketing tools should respect the people using them. Learning out loud is encouraged here, so share the Work Ethic rabbit hole you fell down yesterday.

Open with $113,000 - $174,000, grow your Work Ethic under a mentor, lean on full benefits, and flex your hours the way grown-ups should.