Growth-Focused Commercial Account Manager (Mid-Market)

Showpad; Boston (MA); On-site; Full time

Job description

Requirements

• 2–4 years of experience in a SaaS or software sales or account management role
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• Demonstrated track record of meeting or exceeding revenue targets
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• Strong communication and presentation skills
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• Experience engaging mid-level stakeholders (Directors, VPs)
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• Solid negotiation and closing skills
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• Ability to manage a high-volume account portfolio with strong organizational skills
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• Collaborative mindset — comfortable working cross-functionally with CS, presales, and product teams
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• Bachelor's degree or equivalent experience

What the job involves

• We are seeking a Commercial Account Manager to drive growth across a portfolio of mid-market customer accounts. You will own the full customer lifecycle — from onboarding through renewal and expansion — while identifying new revenue opportunities within your book of business
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• Achieve quarterly and annual revenue targets across your commercial account portfolio
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• Identify and execute upsell, cross-sell, and expansion opportunities
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• Manage a healthy pipeline of qualified opportunities through proactive outreach, networking, and relationship building
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• Develop and maintain account plans for key customers
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• Engage the right stakeholders to demonstrate the value of the Showpad platform
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• Deliver accurate pipeline forecasts and reporting
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• Partner with BDRs, Customer Success, and Solutions Engineers to support the sales cycle
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• Negotiate and close renewals and expansions in line with company objectives
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• Serve as a trusted advisor to customers, promoting best practices and product adoption
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• Track and report on market trends, customer feedback, and competitive activity
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• Key Performance Indicators:
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• Quarterly and annual revenue attainment
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• Pipeline volume and quality
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• Customer satisfaction, retention, and renewal rates
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• Forecast accuracy