Account Manager (Commercial)

Socket.dev; Boston (MA); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

26 days holiday

Work from home opportunities

Health insurance

Job summary

Socket.dev is seeking a Commercial Account Manager to drive growth across a portfolio of mid-market SaaS customers. You will own the full lifecycle—from onboarding through renewal and expansion—identifying new revenue opportunities within your book of business.

You will manage a pipeline, hit quarterly targets, engage senior stakeholders, and collaborate with CS, presales, and product teams to promote adoption of the Socket platform.

Qualifications

• Experience selling to mid-market SaaS customers.
• Strong communication and presentation skills.
• Proven track record of meeting revenue targets.

Responsibilities

• We will own the full customer lifecycle—from onboarding through renewal and expansion.
• Achieve quarterly and annual revenue targets across your commercial account portfolio.
• Identify and execute upsell, cross-sell, and expansion opportunities.
• Manage a healthy pipeline of qualified opportunities through proactive outreach.
• Develop and maintain account plans for key customers.
• Engage stakeholders to demonstrate the value of the Socket platform.
• Deliver accurate pipeline forecasts and reporting.
• Partner with BDRs, Customer Success, and Solutions Engineers to support the sales cycle.
• Negotiate and close renewals and expansions.

Skills

SaaS sales

Account management

Pipeline management

Upsell & cross-sell

Relationship building

Negotiation

Stakeholder management

Education

Bachelor’s degree or equivalent

Job description

• We are seeking a Commercial Account Manager to drive growth across a portfolio of mid-market customer accounts. You will own the full customer lifecycle — from onboarding through renewal and expansion — while identifying new revenue opportunities within your book of business


• Achieve quarterly and annual revenue targets across your commercial account portfolio


• Identify and execute upsell, cross-sell, and expansion opportunities


• Manage a healthy pipeline of qualified opportunities through proactive outreach, networking, and relationship building


• Develop and maintain account plans for key customers


• Engage the right stakeholders to demonstrate the value of the Showpad platform


• Deliver accurate pipeline forecasts and reporting


• Partner with BDRs, Customer Success, and Solutions Engineers to support the sales cycle


• Negotiate and close renewals and expansions in line with company objectives


• Serve as a trusted advisor to customers, promoting best practices and product adoption


• Track and report on market trends, customer feedback, and competitive activity


• Quarterly and annual revenue attainment


• Pipeline volume and quality


• Customer satisfaction, retention, and renewal rates


• Forecast accuracy

Benefits

• 26 days holiday (excl. bank holidays)


• Work from home opportunities


• Health insurance- Solid negotiation and closing skills


• Bachelor’s degree or equivalent experience


• Experience engaging mid-level stakeholders (Directors, VPs)


• Ability to manage a high-volume account portfolio with strong organizational skills


• Collaborative mindset — comfortable working cross-functionally with CS, presales, and product teams


• Demonstrated track record of meeting or exceeding revenue targets


• Strong communication and presentation skills


• 2–4 years of experience in a SaaS or software sales or account management role