Growth-Focused Client Services Lead

Creative Technology UK

Fort Lauderdale (FL)

On-site

USD 120,000 - 170,000

Full time

6 days ago

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Job summary

NEP Group Inc. is seeking a Senior Manager, Client Services (Growth) to lead post-sale partnerships for Global Connected Solutions accounts.

You will drive client success, coordinate cross-functional teams, and oversee onboarding and service delivery to ensure seamless experiences for major broadcasters and sports organizations. This role requires 7+ years in client services or account management, strong stakeholder management, and ability to navigate technical discussions while coordinating

Qualifications

7+ years in client services, account management, customer success, or related fields.
Experience supporting complex media, technology, sports, entertainment, or managed services clients.
Strong stakeholder management, communication, and organizational skills.
Ability to navigate technical discussions while coordinating cross-functional teams.
Experience partnering with Sales on renewals and upsell opportunities preferred.

Responsibilities

Lead day-to-day relationships with client operations leaders and stakeholders.
Partner across Sales, Operations, Engineering, and regional teams to support accounts.
Drive onboarding, account planning, and service delivery visibility.
Create and maintain account plans, stakeholder maps, and renewal timelines.
Manage issue resolution, client communications, and service quality initiatives.
Serve as the voice of the client internally.
Support renewals, growth opportunities, and long-term account success.