Senior Client Success Lead - Live Media Solutions

Nepgroup; Fort Lauderdale (FL); On-site; USD 90,000 - 140,000; Full time

Job summary

NEP is seeking a client-focused leader to serve as the primary post-sale partner for key Global Connected Solutions accounts. You will drive client success, coordinate cross-functional teams, oversee onboarding and service delivery, manage account health, and ensure seamless experiences for large streamers, leagues, and media organizations.

You will lead day-to-day relationships with client operations and production stakeholders, collaborate across Sales, Operations, Engineering and Production

Qualifications

• 7+ years in client services, account management, customer success, technical account management, broadcast operations, or related fields.
• Experience supporting complex media, technology, sports, entertainment, or managed services clients.
• Strong stakeholder management, communication, and organizational skills.
• Ability to navigate technical and operational discussions while coordinating cross-functional teams.
• Experience with Salesforce, account planning, client reporting, contract records, forecast inputs, or related commercial systems preferred.
• Experience coordinating complex accounts spanning multiple facilities, business units, technical teams, or service lines.
• Experience partnering with Sales on renewals, upsell identification, client intelligence, and long-term account planning preferred.
• Ability to travel approximately 25%, including client meetings, facility visits and industry events.

Responsibilities

• Lead day-to-day relationships with client operations leaders, production stakeholders, and technical/finance/procurement contacts.
• Partner across NEP's Sales, Operations, Engineering, Production Services, and regional teams to support assigned accounts.
• Drive client onboarding, account planning, and service delivery visibility.
• Create and maintain account plans, stakeholder maps, escalation paths and renewal timelines.
• Manage issue resolution, client communications, and service quality initiatives
• Serve as the voice of the client internally.
• Support renewals, growth opportunities, and long-term account success.

Skills

Client services

Account management

Stakeholder management

Cross-functional coordination

Sales collaboration

Renewals

Forecast reporting

Travel readiness

Broadcast operations

Media/tech services

Job description

NEP is seeking a client-focused leader to serve as the primary post-sale partner for key Global Connected Solutions accounts. You will drive client success, coordinate cross-functional teams, oversee onboarding and service delivery, manage account health, and ensure seamless experiences for large streamers, leagues, and media organizations.

You will lead day-to-day relationships with client operations and production stakeholders, collaborate across Sales, Operations, Engineering and Production