Client Services Leader, Global Media Solutions

NEP Group, Inc.; Fort Lauderdale (FL); On-site; USD 110,000 - 150,000; Full time

Job summary

NEP Group, Inc. is seeking a client-focused leader to serve as the primary post-sale partner for Global Connected Solutions accounts.

You will drive client success, coordinate cross-functional teams, oversee onboarding and service delivery, and help ensure seamless experiences for leading streamers, sports leagues, and media organizations. In this role, you will manage day-to-day relationships, partner with Sales, Operations, Engineering, and Production Services, and support renewals and

Qualifications

• 7+ years in client services, account management, customer success, or related fields.
• Experience supporting complex media, technology, sports, entertainment, or managed services clients.
• Strong stakeholder management, communication, and organizational skills.
• Ability to navigate technical and operational discussions while coordinating cross-functional teams.
• Experience with Salesforce and related commercial systems preferred.

Responsibilities

• Lead day-to-day relationships with client operations leaders, production stakeholders, and technical/finance/procurement contacts.
• Partner across Sales, Operations, Engineering, Production Services, and regional teams to support accounts.
• Drive client onboarding, account planning, and service delivery visibility.
• Create and maintain account plans, stakeholder maps, escalation paths and renewal timelines.
• Manage issue resolution, client communications, and service quality initiatives.
• Serve as the voice of the client internally.
• Support renewals, growth opportunities, and long-term account success.

Skills

Stakeholder management

Communication

Organizational skills

Cross-functional coordination

Technical discussions navigation

Salesforce experience

Tools

Salesforce

Account planning

Client reporting

Forecast inputs

Job description

NEP Group, Inc. is seeking a client-focused leader to serve as the primary post-sale partner for Global Connected Solutions accounts.

You will drive client success, coordinate cross-functional teams, oversee onboarding and service delivery, and help ensure seamless experiences for leading streamers, sports leagues, and media organizations. In this role, you will manage day-to-day relationships, partner with Sales, Operations, Engineering, and Production Services, and support renewals and